Town Center Nissan

Town Center Nissan responded

Thank you for sharing your experience. We sincerely apologize for the lack of communication and the extended wait during your recent appointment. With an 8:00 a.m. scheduled appointment, you should not have had to seek out a team member after waiting an hour and 40 minutes just to receive an update. We understand why it was especially frustrating to then have your vehicle ready within approximately 15 minutes after you asked about its status. Keeping customers informed and respecting their time are important parts of providing quality service, and we fell short in this instance. We appreciate you bringing this to our attention. Your feedback will be shared with the Town Center Nissan service team so we can improve our communication and ensure customers receive timely updates throughout their visits.

Town Center Nissan responded

Thank you for the kind review and for continuing to trust Town Center Nissan! We're glad to hear that you received the great service you've come to expect from our team. We also appreciate you mentioning the car wash and apologize if it was missed during this visit. Thank you for your continued support, and we look forward to taking care of you again!

Town Center Nissan responded

Thank you for the great review! We're glad to hear that everything was handled as requested and that our team kept you informed about the tire issue. It's great to know we were able to work together on a solution that met your needs. We appreciate you trusting Town Center Nissan with your vehicle and look forward to serving you again!

Town Center Nissan responded

Thank you for taking the time to provide such detailed feedback. We're glad several aspects of your service experience were positive, including the online scheduling, comfortable waiting area, shuttle service, digital repair recommendations, photos, and overall communication. However, we're disappointed to hear about your interactions with your service advisor. Our customers should feel listened to and respected when discussing their vehicle's maintenance, not chastised or uncomfortable. We also understand your frustration with learning about the credit card fee shortly before pickup, particularly after discussing discounts and completing a significant amount of service work. We appreciate you recognizing that your experience with one team member does not necessarily represent our entire service department. Your comments regarding communication, professionalism, and transparency will be shared with the Town Center Nissan team for review. Thank you for giving us specific feedback that can help us improve.

Town Center Nissan responded

Thank you for the great review! We're happy to hear that your service was completed quickly and that your wait was shorter than expected. We truly appreciate your continued trust in Town Center Nissan and your kind words about our team. We look forward to providing you with another great experience on your next visit!

Town Center Nissan responded

Thank you for the fantastic review! We're thrilled to hear that Lamar Wyche took great care of you and made sure all of your vehicle's service needs were addressed. His kindness and consideration are exactly the qualities we want our customers to experience at Town Center Nissan. We'll be sure to share your kind words with Lamar. Thank you for trusting our service team, and we look forward to seeing you again!

Town Center Nissan responded

Thank you for sharing your feedback. We're glad to hear that you were pleased with the service you received. However, we apologize that the requested car wash was overlooked. We understand that the small details are an important part of the overall experience, and we appreciate you bringing this to our attention. We'll share your feedback with our Town Center Nissan service team so we can do better on your next visit.

Town Center Nissan responded

Thank you for the great review! We're glad to hear you had a positive service experience at Town Center Nissan. It's wonderful to know that Lamar was helpful and took great care of you during your visit. We'll be sure to share your kind words with him. We appreciate your business and look forward to serving you again!

Town Center Nissan responded

Thank you for the fantastic review! We're thrilled to hear that Eddie continues to make your visits such a great experience with his professionalism, efficiency, and positive attitude. It means even more knowing that you consider Town Center Nissan worth the extra drive! We're glad we could get your oil change and tire rotation completed quickly and get you back on the road. We'll be sure to share your kind words with Eddie. Thank you for your continued trust and loyalty!

Town Center Nissan responded

Thank you for sharing your feedback. We’re sorry your recent service visit did not meet expectations. Waiting nearly two hours for an oil change and tire rotation is frustrating, especially with a scheduled appointment. We also apologize that you did not receive the promised inspection checklist, even after following up with our service department. Clear communication and providing customers with their completed service information are important parts of the experience we strive to deliver. We appreciate you bringing this to our attention. Your comments will be shared with the Morristown Nissan service team so we can address the communication and follow-up concerns and work toward providing a more efficient experience in the future.