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Toyota Direct
Columbus, OH
2,258 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,258 reviews
Verified Customer
July 11, 2026
Maggie and her team took excellent care of my Tacoma while it was in for service. while it was in for service. More
by Rich Bischert
Employees Worked With
July 09, 2026
Spot on everything went as planned in a timely manner was on my way in an goir on my way in an goir More
by jduppy0
Employees Worked With
July 08, 2026
The Service Coordinator was great. However, I mentioned a noise that occurs whenever I turn the steering wheel to the right. I was told it would be checked, and since it was not mentio However, I mentioned a noise that occurs whenever I turn the steering wheel to the right. I was told it would be checked, and since it was not mentioned when I left, I assumed the issue had been fixed. Unfortunately, I am still hearing the same noise More
by mwelch5
Employees Worked With
Christopher White Team
July 08, 2026
Service appointment had issues during the appointment due to short staffing and wait time. However, it was made right by the Service Manager several days later. Disappointing appointment, but excellent custo to short staffing and wait time. However, it was made right by the Service Manager several days later. Disappointing appointment, but excellent customer service followup from Service Management. More
by Steve S.
July 08, 2026
Paris was wonderful! He helped me determine what service I needed and what to prioritize. He kept me updated on progress and even helped load my walker into the car after He helped me determine what service I needed and what to prioritize. He kept me updated on progress and even helped load my walker into the car afterwards. I enjoyed working with him and plan to request him next time my car needs service. More
by 3camelope26
Employees Worked With
Paris
July 08, 2026
The dealership had a large, comfortable wedding area well equipped with refreshments. My service coordinator was knowledgeable about the dealership service area and their process, was very courteous and kind equipped with refreshments. My service coordinator was knowledgeable about the dealership service area and their process, was very courteous and kind, and kept me updated. More
by peggymeyerlyons
Employees Worked With
Other Employees :
I’m not sure of the associate’s name who worked with me but I think it was Erika.
July 07, 2026
Chris Grossman always takes such good care of me as a customer. I have been a customer with Toyota Direct for decades and highly recommend the service dept . They are super accommodating and have integri customer. I have been a customer with Toyota Direct for decades and highly recommend the service dept . They are super accommodating and have integrity in their work. Chris is always helpful and goes above and beyond when handling my service needs. More
by darla2
Employees Worked With
