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Toyota Direct
Columbus, OH
2,321 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,321 reviews
August 02, 2026
Polite, friendly a d efficient. Waiting experence is awesome. I would rexommend this dealership. Very pleased! Waiting experence is awesome. I would rexommend this dealership. Very pleased! More
by debraodom1130
Verified CustomerEmployees Worked With
August 02, 2026
Everything was done completely and on time. Costs were as predicted. No surprises or issues. Costs were as predicted. No surprises or issues. More
by 78pjbaker
Employees Worked With
August 02, 2026
Brought for regularly scheduled maintenance appointment and completed included service visit. Got home and immediately received vehicle warnings of oil change due in 500miles. I was just in for service! Wh and completed included service visit. Got home and immediately received vehicle warnings of oil change due in 500miles. I was just in for service! What service did they do? Why not an oil change. I work FT and have 2 toddlers, I can't just come back again. More
by danihope3
Employees Worked With
August 01, 2026
The service writer, Tony, was very professional and took the time to listen to our concerns about the car. Between him and the technician, the problem was resolved. the time to listen to our concerns about the car. Between him and the technician, the problem was resolved. More
by gbudman
Employees Worked With
August 01, 2026
Dissent address the issue I came in for. I came in for an oil change and to have the wireless car charger looked at since it has never worked. They never looked at the charging issue. I came in for an oil change and to have the wireless car charger looked at since it has never worked. They never looked at the charging issue. More
by jnewman11
Employees Worked With
No idea who I worked with
July 31, 2026
Our initial visit resulted in a misdiagnosis based upon the rep not completely listening/documenting my issue and our warranty coverage was initially denied. We brought the car back after having the repai the rep not completely listening/documenting my issue and our warranty coverage was initially denied. We brought the car back after having the repair (misdiagnosed) done elsewhere $$$ and the issue getting worse to the point the car wouldn't start. I also had to pay for a rental car. It was the starter which was covered by the warranty - it took them a while to figure out what was wrong. Shouldn't a diagnostic machine pick up on that? We requested reimbursement for the diagnostic fee and the rental car. I'm annoyed that we paid to repair for the misdiagnosed repair, that could have waited. It should have cost us nothing. More
by Frazier2011
Employees Worked With
Chuck :(
July 31, 2026
Sr Carlos Tejada excelente asesor, desde que deseas iniciar la consulta te acompaña hasta la decision final independientemente la decision que logre. Recomiendo personalmente su servicio. iniciar la consulta te acompaña hasta la decision final independientemente la decision que logre. Recomiendo personalmente su servicio. More
by dobaronesa
