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Toyota Direct
Columbus, OH
2,557 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,557 reviews
July 10, 2025
Cliff was great during my visit but my car was worse when I got it back. Need to get my car back in to service. Not happy I got it back. Need to get my car back in to service. Not happy More
by ashley.m.legin
Verified CustomerEmployees Worked With
July 10, 2025
Cliff is an exceptional service provider, he truly cares about his customers and goes the very extra mile to give the best service. I can’t say enough about him, he is just wonderful. about his customers and goes the very extra mile to give the best service. I can’t say enough about him, he is just wonderful. More
by sophie
Employees Worked With
July 10, 2025
The service department has really gone downhill over the years. I’ve been coming here for years and I’ve never had a problem and never worried about my vehicle until recently. My vehicle was damaged twice n years. I’ve been coming here for years and I’ve never had a problem and never worried about my vehicle until recently. My vehicle was damaged twice now at the service department. More
by autumn_hamrick
Employees Worked With
July 09, 2025
Always a pleasant experience at Toyota Direct. Justin kindly explained my service issues and the associated costs. The service center fixed my issues within a relatively short period of time, and Justin kindly explained my service issues and the associated costs. The service center fixed my issues within a relatively short period of time, and I was on my way. I always feel confident that they do good quality work. More
by dhammakamala
Employees Worked With
July 09, 2025
Dauby is Awesome! !!! The service writer did a good job too. Putting a word limit on is xx. !!! The service writer did a good job too. Putting a word limit on is xx. More
by JBECK50
Employees Worked With
July 09, 2025
Although Toyota West was certain that my Toyota warranty would cover the repair. I took my car to Toyota Direct for my convenience. Toyota Direct was not certain that my repair would be covered so I had to would cover the repair. I took my car to Toyota Direct for my convenience. Toyota Direct was not certain that my repair would be covered so I had to have my spouse pick me up after several hours. After receiving notice that my warranty was valid, I returned to pick up my personal belongings and a rental car from Hertz. Hertz did not have my RO number which delayed my rental. Although the repair was delayed by a day, it was completed right before my five day rental was due. I plan to contact Toyota Direct services because my rear window still will not open and possibly need a warranty repair. I’m not sure why the rear window was not checked since the hatch door and rear window cause a double sound alert. More
by Jeremiah_meeks
Employees Worked With
July 08, 2025
Service was amazing, we will definitely keep coming back and having all of our vehicles serviced there. and having all of our vehicles serviced there. More
by jsayre
Employees Worked With
July 08, 2025
My salesperson Russell was excellent before and after sell of the car.very knowledgeable and professional. sell of the car.very knowledgeable and professional. More
by jackbarnes98
July 07, 2025
Awesome staff and dealership willing to work with you I would recommend them to everybody would recommend them to everybody More
by siffy52
Employees Worked With
