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Toyota Direct
Columbus, OH
1,454 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,454 reviews
February 04, 2025
From the moment I was drove in I was greeted with a smile. From the Mechanics to the associates, I made a next day appointment for an oil change and they informed me of other services that were needed smile. From the Mechanics to the associates, I made a next day appointment for an oil change and they informed me of other services that were needed and gave me the cost estimates also the time it would take to complete the work. The waiting room was comfortable and there were snacks and drinks available which I appreciated that. When the work was done I greeted and taken to checkout area and told what had been done and the results. I was also informed when I would need to come back. The service that I received was excellent and it was so easy to schedule an appointment. Thank you Toyota for taking care of all my car care needs. More
by alwzrunn
Verified CustomerEmployees Worked With
February 04, 2025
I came to the dealership to mainly look but if given the right deal I was ready to buy. Jeff was a great salesman and made us feel at home and gave us the best deal he could. Enjoyed the experience and woul right deal I was ready to buy. Jeff was a great salesman and made us feel at home and gave us the best deal he could. Enjoyed the experience and would highly recommend Toyota Direct for someone’s next vehicle purchase. More
by slick_rick122
February 04, 2025
It's awesome dealership. They are customers friendly. I am satisfied with them. Love it. They are customers friendly. I am satisfied with them. Love it. More
by kiranpokharel4
Employees Worked With
February 04, 2025
It was a good experience. I got in a got my vehicle and did everything quickly. ! I got in a got my vehicle and did everything quickly. ! More
by ksearer1
February 04, 2025
Derrick kept me informed on when the Highlander I wanted would be built and arrive. Once it did, he made the trade in of my old Highlander and the purchase of the new very easy. He took the time to teach me would be built and arrive. Once it did, he made the trade in of my old Highlander and the purchase of the new very easy. He took the time to teach me about the features of the new car. More
by pjschmid
Employees Worked With
February 03, 2025
Oh my husband wanted to know why you got rid of the CARWASH!! Why Why CARWASH!! Why Why More
by Hatfield’s
Employees Worked With
February 02, 2025
Not allowed to use the coupon that I received from dealer. After I change tire still tire pressure icon is on. Didn’t do good job on balancing tire pressure. dealer. After I change tire still tire pressure icon is on. Didn’t do good job on balancing tire pressure. More
by dillirambastola57
Employees Worked With
February 02, 2025
Being kept updated on progress of repairs could have been better. Also condition of the work area in my van could have been better. There was dirt and mud on the interior running boards and grease on the car better. Also condition of the work area in my van could have been better. There was dirt and mud on the interior running boards and grease on the carpet on one side. Wasn’t very happy about that. More
by n.yotz
Employees Worked With
Randy ?
February 02, 2025
Cliff does a great job! As well as Joey Merrit. Service is fast and reliable. As well as Joey Merrit. Service is fast and reliable. More
by dutchgordon
February 02, 2025
Friendly and courteous . Always there to help. Thanks Thanks thanks thanks thanks Thanks thanks thanks Always there to help. Thanks Thanks thanks thanks thanks Thanks thanks thanks More
by elka0
Employees Worked With
