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Toyota Direct
Columbus, OH
1,895 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,895 reviews
June 04, 2025
Great service! I like working with Chris Grossman, very informative and easy to understand the service to be conducted. Highly recommend Toyota for service and Ch I like working with Chris Grossman, very informative and easy to understand the service to be conducted. Highly recommend Toyota for service and Chris as the service manager. I also like the change with the coffee area. More
by sagoldsmith63
Verified CustomerEmployees Worked With
June 04, 2025
I’m a very long time customer and have been completely satisfied until my last visit. I wanted to 60,000 mile service and did not get it. Plus I suspect I was wrongly upsold. My car was returned to me satisfied until my last visit. I wanted to 60,000 mile service and did not get it. Plus I suspect I was wrongly upsold. My car was returned to me with dirt inside. Not happy this time. More
by brent.rosenthal1
Employees Worked With
June 04, 2025
Justin was knowledgeable and helpful, offered to drop me off at nearby businesses to help fill the time while I waited for repair. Good guy, will be going back in the future. off at nearby businesses to help fill the time while I waited for repair. Good guy, will be going back in the future. More
by kamper11.eu
Employees Worked With
June 04, 2025
Oil Change, Caleb was very courteous. It was avery pleasant experience. I will be using the dealership again. It was avery pleasant experience. I will be using the dealership again. More
by mike@oldshoemusic.com
Employees Worked With
June 04, 2025
They did a good job helping us get the car we needed. I think the service manager Dee was excellent! I think the service manager Dee was excellent! More
by yrmafranklin
June 03, 2025
I have gone to Chris Grossman for years and he always does an excellent job. He is always professional, to the point, and trustworthy. I have always recommended Chris and Toyota Direct! does an excellent job. He is always professional, to the point, and trustworthy. I have always recommended Chris and Toyota Direct! More
by fmmluke1
Employees Worked With
June 03, 2025
Poor service from Mindy; very unprofessional in her tone and attitude. Poorly reflects on the service dept. and attitude. Poorly reflects on the service dept. More
by AS
Employees Worked With
June 03, 2025
The salesman Jeff was most helpful in finding us a new RAV4 unlike Germain Toyota who is still waiting on the vehicle we ordered in March. The Finance Department (Jon) made us feel at home and was very qu RAV4 unlike Germain Toyota who is still waiting on the vehicle we ordered in March. The Finance Department (Jon) made us feel at home and was very quick in get the financing done. More
by crshop
June 02, 2025
It was fast once they started on the car. I waited over an hour to get the results and price. And my first service persons Troy left without letting me know he was going home and someone els I waited over an hour to get the results and price. And my first service persons Troy left without letting me know he was going home and someone else took over More
by darlenekitsos2
Employees Worked With
