Toyota Direct

Chris Grossman has always taken good care of my cars. I have been coming to him for at least 25 years and have never had any trouble with my cars. His advice has been accurate and wise. I have been coming to him for at least 25 years and have never had any trouble with my cars. His advice has been accurate and wise. More

She very good, customer service Rep, very nice and helpful with the questions I ask and have great answers. helpful with the questions I ask and have great answers. More

My experience wasn't good at all. I took the car in to fix a rattling noise, they claimed it was the CV Axel making the noise. I spent $1,200 to fix it. As soon as I drove it home, th I took the car in to fix a rattling noise, they claimed it was the CV Axel making the noise. I spent $1,200 to fix it. As soon as I drove it home, the rattling noise was still there. I scheduled another appointment first thing in the morning in order to try and get it figured out as quickly as possible. I questioned whether or not the CV Axel even needed fixing, but never got a response. Even though I had a 7:00AM appointment, by 11 I hadn't received a call. I called in and was told I would get a call back shortly. The responsible person for my car was out sick (who I don't fault, that happens), but the office apparently couldn't figure out how to operate, work on, or give me any kind of update because someone was out sick. I called 5 times throughout the day and was told each time that someone would call me back (but no one ever did). I went without my car all day and had to leave it overnight (not being able to go into work), when I finally received a call about the car the following morning. I was told that they think they knew what the problem was and that I should have it by the afternoon without any charge (at this point that was expected given my experience). The car still isn't fixed as it still rattles, and I'm out $1,200 for something that may not have even needed fixed. More

Great explanation of what was found regarding my front wheels as I was entering the service area. My assistant explained what was found, asked if there was anything specific concerning my car, then explai wheels as I was entering the service area. My assistant explained what was found, asked if there was anything specific concerning my car, then explained all that would be done. He asked if I had any questions or concerns. More

Great service was in/out in about an hour. The only thing I do not like is the automated appointments made for you. Also, my sticker said I was due for an oil change but when I arrived I was The only thing I do not like is the automated appointments made for you. Also, my sticker said I was due for an oil change but when I arrived I was told I still had 5k miles before one was needed. More

Great customer service and my sales agent was very helpful in letting me know what was going on and keep up the great work helpful in letting me know what was going on and keep up the great work More

Great service! ! I was very pleased with the work performed at Toyota Collision on Morse Road. ! I was very pleased with the work performed at Toyota Collision on Morse Road. More

Exceptional Customer Service that makes you feel well taken care of while you wait on your vehicle. taken care of while you wait on your vehicle. More

Service advisor very helpful z no up selling pressure, facilities, including the waiting room with the coffee and other snacks is a nice perk and a nice place to do work in if you need to. Good consistent facilities, including the waiting room with the coffee and other snacks is a nice perk and a nice place to do work in if you need to. Good consistent service More

Made 4 calls for manager to call back with no return call to date! Paid for diagnostic check to see why car would not start with key fob. Employees had no knowledge that just needed to update Toyota Ap. V to date! Paid for diagnostic check to see why car would not start with key fob. Employees had no knowledge that just needed to update Toyota Ap. Very sad. I would like a credit for amount spent! I should be able to trust that Toyota Direct knows how my car works. More