Derek Cox
Derek Cox at Toyota Direct

Derek Cox

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.6
45 Reviews
4.6

45 Reviews

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45 Reviews of Derek Cox

October 31, 2026

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Employee Rating

All the time I’ll go to dealership for change oil they missed the tire Logo for Toyota and a car for my oil change and broken my stuff and missing big part to change the filter all the time. I don’t know More

by majniabderrahim9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 05, 2026

Toyota Direct responded

I'm truly sorry to hear about the issues you've experienced during your visits for oil changes. We take these matters seriously and would like to make things right. Please contact me so we can discuss this further and find a solution for you. Thank you, Jemarc Marayag - Service Drive Manager - 614-476-1979

October 27, 2026

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Great service! The work was completed in a timely manner, the lounge was excellent, and the customer service was outstanding.” More

by alshamrookh
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Oct 27, 2026

Toyota Direct responded

Thank you for sharing your fantastic feedback about our hardworking team, lounge, and service at Toyota Direct! Your words made our day. We look forward to serving you again! Drive safe!

October 23, 2026

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it was nice polite. He was friendly know how to talk to Customer. It was wonderful. I’ll give him 10/10. More

by cup3aminata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2026

Toyota Direct responded

We’re glad to know you had a wonderful experience with our team at Toyota Direct. Thank you for your business and for sharing your feedback!

October 15, 2026

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I was charged an extra $30 supplies fee that wasn’t disclosed at any time. More

by jodimoriak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2026

Toyota Direct responded

We take customer feedback seriously, so would you be willing to speak with me about your experience directly? If so, please contact me at your convenience. Thank you, Paul Sayre - Service Manager - 614-476-1979

August 03, 2026

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They took good care of me. I would like to say thank you so much More

by shugrifarah23
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2026

Toyota Direct responded

Farah, thanks so much for the 5-star review of Toyota Direct!

July 28, 2026

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Employee Rating

The service appointment went very well. The area is clean and everyone was very friendly and welcoming. More

by shardayljohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2026

Toyota Direct responded

We're happy to hear everything was spotless and our team was welcoming at Toyota Direct. Your feedback is greatly appreciated!

July 21, 2026

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Very good work good services very excellent for me I like Toyota 👍 very good thx More

by natachajoseph747
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

Toyota Direct responded

Thank you for stopping by to leave Toyota Direct a wonderful review!

June 27, 2026

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Employee Rating

I got done a recall. Couple sensors got changed. They did a great job. They really take care of me. That’s why I love to bring my car to the Toyota direct in Columbus Ohi More

by regino antonio rodriguez ulloa
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 06, 2026

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Employee Rating

The service time was great and how the service was explained, and how my policy was reviewed to me. More

by emeliafekaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 30, 2026

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Employee Rating

Very friendly very professional turn my car in on a Monday and got it back Tuesday evening. More

by SVin377348
Recommend Dealer
Yes
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