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Toyota Direct
Columbus, OH
2,563 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,563 reviews
October 29, 2025
The facility is always clean. The staff is always friendly and helpful. The time it takes for service is on spot to the estimate provided. The staff is always friendly and helpful. The time it takes for service is on spot to the estimate provided. More
by apachedan01
Verified CustomerEmployees Worked With
Lily Keibler-Robinson
October 29, 2025
Clean facility. Nice professional caring staff. Comfortable environment. Keep you posted on updates. Thank you. Nice professional caring staff. Comfortable environment. Keep you posted on updates. Thank you. More
by camofemale0511
October 29, 2025
Sal went above and beyond what any sales associate has ever done. He was great to work with. ever done. He was great to work with. More
by kristin_light
October 27, 2025
Service was great. Ron was professional kind full of enthusiasm and knowledge. I appreciate the quality of care I received. Thank you Toyota Ron was professional kind full of enthusiasm and knowledge. I appreciate the quality of care I received. Thank you Toyota More
by tammykblack
Employees Worked With
Ronald S
October 26, 2025
The service coordinator led me to believe I was getting a new starter when in fact they put a remanufactured starter in. I am not happy with the coordinator. new starter when in fact they put a remanufactured starter in. I am not happy with the coordinator. More
by tremaly
Employees Worked With
Tony the service Coordinator
October 25, 2025
Every one was very friendly and answered all my concerns and questions, I do not remember who Tom was and questions, I do not remember who Tom was More
by monicasmith1938
Employees Worked With
October 25, 2025
Made deal over email. Would have loved complete shipment to me, but I understand. That said time at dealership was kept to a minimum (app. 2 hrs). Loved it. They honored Would have loved complete shipment to me, but I understand. That said time at dealership was kept to a minimum (app. 2 hrs). Loved it. They honored email negotiations. No strings attached. Would do it all over again. More
by msepela
October 24, 2025
Great experience and happy with the service. Great customer service even after the purchase to address a few minor things. Would recommended. Great customer service even after the purchase to address a few minor things. Would recommended. More
by dalozano1987
October 24, 2025
Service was ok but disappointed I couldn’t have the free car wash that had previously been standard. Also used to get a check of future items that may be needed. car wash that had previously been standard. Also used to get a check of future items that may be needed. More
by lfahnestock02
Employees Worked With
