Kayna Wooten
Kayna Wooten at Toyota Direct

Kayna Wooten

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.3
14 Reviews
4.3

14 Reviews

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14 Reviews of Kayna Wooten

November 06, 2026

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Employee Rating

3 hours to patch a tire that I paid extra for road hazard. Paid for oil change but sticker said 2025. Told oil was good for 10,000 miles but insist it needs changed every 2,000 miles. After your do More

by frozenflea
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Nov 06, 2026

Toyota Direct responded

Thank you for sharing your experience. I apologize for the lengthy wait time and any confusion regarding the oil change. We're committed to providing efficient service, and I'd like to discuss how we can make this right for you. Please reach out at your earliest convenience. Best, Jemarc Marayag - Service Drive Manager - 614-476-1979

October 25, 2026

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Lily is very good advisor and fix my car on time i thank full for eveyone More

by Sono.1231001
Service Price Transparency
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Recommend Dealer
Yes
Oct 25, 2026

Toyota Direct responded

Thank you for choosing Toyota Direct, we appreciate your positive feedback!

September 15, 2026

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Employee Rating

I think being asked to rate the dealer with 2 different websites (campus and dealer rater) is stupid. I already gave an outstanding rating in the other review. Get this fixed. More

by mtkricci
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lily - not listed above. No clue who Kayna but there is no do not remember on this list.

Sep 15, 2026

Toyota Direct responded

Thank you for your feedback and for sharing your thoughts. We’ll make sure it gets to the right team. Please don’t hesitate to reach out if there's anything else we can do for you! - Toyota Direct

February 12, 2026

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Always a great experience! Very friendly, helpful staff! Will continue to return for future service! More

by Michael
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Recommend Dealer
Yes

December 27, 2025

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It was good service , not so long time, good customer service I was satisfied Thank you More

by jeanmcesar24
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Recommend Dealer
Yes

December 12, 2025

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The service was good, It didn't take too long and the waiting area has snacks More

by okach53
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Recommend Dealer
Yes

Other Employees Tagged: Karly Bowers, Casey Canfora

May 20, 2025

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Employee Rating

Isatou was very professional and knowledgeable. She was able to get the service performed on my truck in a timely manner. More

by mcaskey2707
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Recommend Dealer
Yes

Other Employees Tagged: Isatou Jahateh

May 03, 2025

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The unethical staff lies to get you to take services that your car doesn't need. More

by gaveflores1234
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Recommend Dealer
Yes

April 10, 2025

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Awesome awesome, awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome More

by leslie26
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Recommend Dealer
Yes

March 01, 2025

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The facility was clean and the staff was friendly and helpful. My appointment was timely. More

by josselynbennett
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Recommend Dealer
Yes
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