Toyota Direct

Outstanding! , Love the remodel job on the facility. How about lower prices for repairs? Just kidding 😂 , Love the remodel job on the facility. How about lower prices for repairs? Just kidding 😂 More

Islam was very reachable with questions, and very knowledgeable. Overall team is invested in customer service. knowledgeable. Overall team is invested in customer service. More

They did a great job fixing the damage to our car. They also fixed some former cosmetic damage as well! They also fixed some former cosmetic damage as well! More

The service department is always customer Service friendly. The department is clean and set up very nicely for efficiency. The people are very thorough at explaining services needed. friendly. The department is clean and set up very nicely for efficiency. The people are very thorough at explaining services needed. More

My repeat car dealer. Also my preferred service location when in the Columbus area (I reside near Akron). I just had my 60k service performed at your location. I had p Also my preferred service location when in the Columbus area (I reside near Akron). I just had my 60k service performed at your location. I had purchased the Toyota Plus 75k maintenance package, however In your printout it showed only 55k package. I questioned if some of services performed costs weren't covered by my package. This may be a problem between what the Toyota Plus sales person indicated vs actual existence. More

Seems like your reminder are out of order but my regards my appointment was ok my appointment was ok More

Great service, don’t try to sell more service than needed but make sure you keep up on everything. but make sure you keep up on everything. More

He was the best. His service was very professional. I would recommend him to everyone. His service was very professional. I would recommend him to everyone. More

The negotiation of extended warranty was too long. A little bit frustrated of requiring extra payslip proofs to get approval. A little bit frustrated of requiring extra payslip proofs to get approval. More

I’m appreciative of the service I’ve received from Jeremy & Jim Elgin. I’m dismayed by the constant turnover and inability to track changes via notes in my ownership records and verbal agreement(s) by this d & Jim Elgin. I’m dismayed by the constant turnover and inability to track changes via notes in my ownership records and verbal agreement(s) by this dealership. When you’re told you over filled a tranny and one man knows that and took care and you come back and others tell you it couldn't have happened, it pisses you off as a customer. When a dealership puts on the wrong sized tires and screws up the protection in the wheel wheel and you tell them something is wrong and they send you away denying it… and you come back for the rotation and they replace all tires but not the wheel well shroud- and then want to to accept the September warranty date of the original buy versus the January date of the replacement… it leaves a bad impression. If and when the last person in this dealership I trust goes, Toyota Direct will be minus me and my patience forever. I didn’t need to buy my car there. I did it not to be working on my 30 year old Camry. Every visit has been problematic. I’m still waiting to have my chrome valve stems put back, by the way. More