Toyota Direct - Service Center

This was an all around horrible experience. I made the appointment because I needed an oil change and I was experiencing pulsing when I braked. When I made the appointment, I stated my rotors I made the appointment because I needed an oil change and I was experiencing pulsing when I braked. When I made the appointment, I stated my rotors likely needed replacing. The lady I spoke with told me I should make a morning appointment so they would have time to diagnose and fix the rotors. I arrived shortly before my 9:45am appointment time and Justin assisted me. We discussed the oil change, a tire rotation, and the rotors. I told him I would be waiting. Four and a half hours later, I received a call from Justin telling me my car was ready. I expressed surprise that he didn't come out to talk to me about my car's rotors since typically they would come and discuss the cost of the repair before performing the service. He said he thought I'd left. I asked about the brakes and he hesitated, saying he would have to check. He came to the waiting room a few minutes later and said "Great news. Your brakes are fine. Pads are fine. Everything looks great." I asked what could be causing the pulsing since I was certain it was warped rotors. He then said he would take it for a test drive. He came back a little later and told me yes, there was significant pulsing and the rotors did indeed need replaced, but they didn't have time to do it that day and he wanted me to come back. I initially agreed to bring it back in two days. Then we went to check out. I was presented with a bill for over $550. They had done an alignment and "decarb service" on my car. I had not requested either service although the paperwork reads "Customer states they want alignment" and "Customer states they want decarb service." Justin stated that both services were needed. I am angry that the cost and need for neither service was discussed with me before they were performed. And I'm even more angry that I waited around for four and a half hours, thinking my rotors were getting fixed when they weren't. So in order to have Toyota Direct to actually fix what I asked them to fix, I would have to bring my car back, drop it off on a work day, and take (and pay) for an Uber to and from work. Plus I had wasted all that time waiting on a Saturday for work I requested that never got done while they performed two services I didn't request. Needless to say, I ultimately cancelled the appointment to bring the car back in and won't be giving Toyota Direct anymore of my business, definitely not their service department and my next car purchase will be at another dealership as well. My last two cars were purchased from Toyota Direct, so way to xxxx off a loyal customer. More

The waiting area at the service center is very comfortable. My experience with Maggie and Jeremy has been very positive and every other associate I spoke with was very personable. The service de comfortable. My experience with Maggie and Jeremy has been very positive and every other associate I spoke with was very personable. The service department really seems to care about their customers which will keep me coming back. More

Sent my daughter up there to get the oil change and she didnt have any issues with giving the confirmation number and getting the oil changed didnt have any issues with giving the confirmation number and getting the oil changed More

We have purchased three Toyotas over the years from this dealership and have always received good service for them here. Larissa, our service agent for this current service, was very pleasant and capable. dealership and have always received good service for them here. Larissa, our service agent for this current service, was very pleasant and capable. More

They will up sell you and not do what you ask. I asked for a rear windshield wiper to be replaced along With someone looking at my gas cap that wouldn’t open when I hit the button. Neither thing I asked for a rear windshield wiper to be replaced along With someone looking at my gas cap that wouldn’t open when I hit the button. Neither thing I asked for was fixed, and my salesman was more focused on upsell with additional services than actually helping with what I asked for. I will be taking my Services to a different Toyota dealership More

Good experience Nice and gentle staff welcoming and yes popcorn and orange slush were yummy and worth waiting 😄 popcorn and orange slush were yummy and worth waiting 😄 More

I didn't get the news I wanted about my car but Maggie was super friendly and professional. was super friendly and professional. More

Clifford did a very good job . the saleswomen pointed out several things most of which probably were not really needed. the saleswomen pointed out several things most of which probably were not really needed. More

I received kind Excellent professional and fast service from lacy in the service department on saturday from lacy in the service department on saturday More

Customer representatives are always very helpful. Explain well what will be required and keep you up to date. Explain well what will be required and keep you up to date. More