Toyota Direct - Service Center

I am writing to express my disappointment with the experience I had during my recent visit to your service department. I scheduled my appointment for 10:00 AM, and I was informed by Lacy that the s experience I had during my recent visit to your service department. I scheduled my appointment for 10:00 AM, and I was informed by Lacy that the service would take approximately an hour and 20 minutes. Unfortunately, my car was not ready until shortly after 1:00 PM. This significant delay caused me to waste my only day off sitting in an uncomfortable waiting area, away from my children. One of the reasons I chose your location was due to the amenities advertised on your website, such as a child play area and a complimentary shuttle. However, when I inquired about these services, your employees laughed and informed me that they had not been available for years. This was both frustrating and misleading. I strongly recommend updating your website to reflect the current services offered so that customers can plan accordingly. Additionally, I suggest reconsidering how many appointments you schedule if you cannot meet the promised timelines. It’s unfair to customers who rely on accurate time estimates and efficient service. When I voiced my frustration to a service team member, they had to search for Lacy because she was unresponsive to my text messages, further adding to my negative experience. Considering the long wait time, the lack of communication, and being misled about the services offered, I believe I deserve a discount or some form of compensation. This experience has left me deeply dissatisfied, and I will not be recommending your service department to others unless improvements are made. I hope you take this feedback seriously to enhance future customer experiences. More

Easy to get an appointment, work is always done well, waiting area is very comfrotable, customer always comes first. Have been going there for 17 years or longer, highly recommend for your Toyota service waiting area is very comfrotable, customer always comes first. Have been going there for 17 years or longer, highly recommend for your Toyota service needs. More

TOOK MY 2017 TACOMA IN FOR ROUTINE MAINTENANCE, TIRE ROTATION, OIL CHANGE. WIPER REPLACEMENT, FLUIDS TOP OFF AND ENJOYED THE COFFEE AND BROWNIES IN THE WAITING AREA. VERY COMFORTABLE AND NICE WAITING AR ROTATION, OIL CHANGE. WIPER REPLACEMENT, FLUIDS TOP OFF AND ENJOYED THE COFFEE AND BROWNIES IN THE WAITING AREA. VERY COMFORTABLE AND NICE WAITING AREA, More

It took 2 hours for a scheduled oil change. I was not happy about the service. I was not happy about the service. More

Had my 2023 tacoma in for 15k maintenance it would have been very helpful to me if the service test would have went over everything that they did like checking my brakes and fluid levels etc. Instead just been very helpful to me if the service test would have went over everything that they did like checking my brakes and fluid levels etc. Instead just gave me a piece of paper and said have a good day. Very impersonal. I take my Acura to a Acura dealership and they go in to great detail about the service they performed. I would hope Toyota would do the same More

I came in seeking a simple part, and they try to up-sell me a ridiculous un-needed diagnostic test. This was for a windshield wiper. I don't blame the attendant, but the whole system. If you want me to re me a ridiculous un-needed diagnostic test. This was for a windshield wiper. I don't blame the attendant, but the whole system. If you want me to return as a regular customer, this isn't how to do it. I don't know who my person was and it doesn't it matter in this transaction. More

I've always had a nice experience with the Toyota direct. All staff members are very polite and very friendly. All staff members are very polite and very friendly. More

she always nice to her customers and I also experience good customer service her thanks good customer service her thanks More

I will not be returning. I get charged $165 for diagnostics on my tire pressure monitoring system and get told the system didn’t throw a code? The system told me to take it i I get charged $165 for diagnostics on my tire pressure monitoring system and get told the system didn’t throw a code? The system told me to take it in for service and there is no code?!? I am told now that I am out of warranty that I need to pay $5400 to fix an oil leak where the signs of the leak have been present for the last three years?!? I get it, warranty reimbursement doesn’t pay the same as gouging customers, so just wait until the warranty is expired to bring it up. No I will never to business with Toyota Direct again. Please take me off of your mailing list and do not call me to schedule service. More

Always a great experience a Toyota Direct. The Customer service is always very good. We service all 3 of our Toyota's here. The Customer service is always very good. We service all 3 of our Toyota's here. More