Toyota Direct - Service Center

I have been taking my cars to Toyota Direct for decades. In particular, the service department, which has expanded greatly since the pandemic. Their staff is superb and always polite and helpful. The only r In particular, the service department, which has expanded greatly since the pandemic. Their staff is superb and always polite and helpful. The only reason I don't give a 5 star rating is that the cost has quadrupled in the last 2-3 years. More

I was charged $190 just to have a technician look at my window. It would have been nice to know that I was going to be charged that right away. The service guy came back to me and told me to replace the window. It would have been nice to know that I was going to be charged that right away. The service guy came back to me and told me to replace the window blind in the back, that part alone would cost $791. I told him no I don't want that so no reason for the technician to view. I left still paying $190. More

Always dependable, trustyworthy. They do not try to over sell you on service. Extremely satisfied They do not try to over sell you on service. Extremely satisfied More

I came in for diagnostics. Worst experience. I advise everyone to go elsewhere to avoid any inconvenience. Worst experience. I advise everyone to go elsewhere to avoid any inconvenience. More

Jeremy really went above and beyond! It was reassuring to have someone who’s not only knowledgeable but also took the time to listen to my concerns and kept me in the loop when repairs w It was reassuring to have someone who’s not only knowledgeable but also took the time to listen to my concerns and kept me in the loop when repairs weren't going as planned. He even helped when I was looking at a new (to me) car and referred me to a salesman at Drive Direct, who also provided excellent service. More

Toyota Direct Service is always courteous, helpful, reliable, punctual, and thoroughly professional. It was a pleasure working with Isatou Jahateh, who kept me informed throughout the process. I will c reliable, punctual, and thoroughly professional. It was a pleasure working with Isatou Jahateh, who kept me informed throughout the process. I will continue recommending Toyota Direct to friends and acquaintainces. Thank you! More

Exceptional service. Chris Grossman is extremely knowledgeable and took great care of me. My family needs a reliable resource and they will be my first choice every time Chris Grossman is extremely knowledgeable and took great care of me. My family needs a reliable resource and they will be my first choice every time. More

My service took too long & when I wanted to leave & come back the next, the rep at the desk kept making excuses & I was 45 minutes late for work. I go a discount & am not even sure I go everything done I ag back the next, the rep at the desk kept making excuses & I was 45 minutes late for work. I go a discount & am not even sure I go everything done I agreed to. More

I was there for almost 6 hours for, what I was told a 3 hour job. Nobody came to explained to me what was going on. After almost 4 hours I finally asked someone what the issue was. The communication was te hour job. Nobody came to explained to me what was going on. After almost 4 hours I finally asked someone what the issue was. The communication was terrible. More

My low air tire light was on & they wanted $375 to fix it. I took it to a tire place & got 2 replaced for $128 incl tax. I can never trust their service costs going forward based on this experience. it. I took it to a tire place & got 2 replaced for $128 incl tax. I can never trust their service costs going forward based on this experience. More