Toyota Direct - Service Center

I may have had a unique and hard to coordinate issue with getting some missing components of a new truck purchase (I needed a new key and a speaker), but I was very frustrated with the communication between getting some missing components of a new truck purchase (I needed a new key and a speaker), but I was very frustrated with the communication between the parts dept and the service representatives. I made 1 service appointment (based on a call from a service rep) and then when I brought the truck in I was told the parts were not in. A couple weeks later I called on my own and spoke with a parts representative and was told the parts were in and I should schedule an appointment. When I scheduled the appointment I explained the specific details of my issue, but when I actually dropped the car off I was told again the parts were not in. At my insistence I reexplained the specific scenario and it was all resolved. I like Toyota Direct Service from past experience, but this experience was very frustrating on my part. More

the seller does not give enough info regards new car services. Every time I came for oil change different answer. training your stuff please. I lost one of my oil change services. I need really to have services. Every time I came for oil change different answer. training your stuff please. I lost one of my oil change services. I need really to have one. More

Had windshield wipers installed. I got on the freeway and it was raining my drivers side wiper was falling off. I had to get in the storm and reinstall the wiper. Not happy I got on the freeway and it was raining my drivers side wiper was falling off. I had to get in the storm and reinstall the wiper. Not happy More

I am baby toyota dealer thanks for you service Waad kumahadsan tihin serfiskina toyotay wana ina salamaya mustaf. kumahadsan tihin serfiskina toyotay wana ina salamaya mustaf. More

Quality customer service, very professional and explains invoice in perfect detail. Reps are always welcoming and friendly. invoice in perfect detail. Reps are always welcoming and friendly. More

Need more people to take in services. But the actual service went fast. Thank you But the actual service went fast. Thank you More

Dealership is Excellent and I will come back to oil change and more keep on that change and more keep on that More

We don't drive our car enough to have the warranty work done on the exact schedule. Our warranty is running out at the end of the year. Chris was able to get us one last oil change before it runs out. done on the exact schedule. Our warranty is running out at the end of the year. Chris was able to get us one last oil change before it runs out. More

3 vehicles in for repairs in a month ,a sienna, a santa fe, and a Forester, good work everyone fe, and a Forester, good work everyone More

His Customer service skills were low. He hid my coupon after he took it from me and he said I already trashed it. He hid my coupon after he took it from me and he said I already trashed it. More