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Toyota Direct - Service Center

Columbus, OH

4.1
896 Reviews

896 Reviews of Toyota Direct - Service Center

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September 13, 2024

Happy with the service. Clifford was friendly and helpful. The most annoying part is having to provide 15 words here. More

by nicoledbennett10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Listened to my needs. Were quick and efficient. I take my car there regularly since 2015 purchase. More

by baburns11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck _____ -in service dept.
September 13, 2024

Good people, good service . I’ve been appreciating you and the good people here at Toyota Direct for over 10 years now! More

by sisterschoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malek Abed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Collins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

The honesty of the Toyota direct service is not as expected, last time I brought my sienna for tier rotation, I was initially charged for that, and I discovered that it was not rotated, if I didn’t kn More

by abuomarshurafa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isatou Jahateh
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Great representative. I love working with her good customer service five stars Service The only place I go to to get my service done on my cars More

by kfares1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

they made me wait for 4 plus hours and found at the end that they not even touch my car. I wasted 5 hours of my work time. More

by sethurajramesh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
i don’t remember name
September 13, 2024

they always do a good job and keep me on the road the only issue is they can be a little pricey More

by dew.parks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Deppen
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

My battery wasn’t strong enough to reliably start my car. I didn’t have an appointment but needed to get it fixed. They got me in and replaced my battery. More

by kst112284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Great service. I’ve notice a dangerous situation with my vehicle though with regards to the sticky dashboard on my 2009 Toyota Camry. I see that it was a recall an More

by vic_curren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

This is my second car( Toyota) that I purchased from this dealership. Always have it serviced at the dealership, happy with the maintenance and service provided! First car Toyota Corolla lasted 13 years with More

by 1oksana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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