Toyota of Braintree

The service was good but the 2.5 hours wait for oil change and tire rotation was too much, I think this can be done by someone for as low as 1 hour. change and tire rotation was too much, I think this can be done by someone for as low as 1 hour. More

Staff was friendly, services were explained. Red carpet treatment. I will continue to use their dealer for service and sales in the future. This is how car buying/servicing should be. treatment. I will continue to use their dealer for service and sales in the future. This is how car buying/servicing should be. More

Quick service. Explained the process In detail.Very Quick service. Explained the process In detail. Very professional and would recommend to others. I have been to this dealership on numerous occasions Quick service. Explained the process In detail. Very professional and would recommend to others. I have been to this dealership on numerous occasions and the best service to date. More

Joe Lawlor patientlt, expertly and efficiently guided my husband and I through the often arduous process of picking out the right car for me. In addition, and just as importantly, after the sale, he was gr husband and I through the often arduous process of picking out the right car for me. In addition, and just as importantly, after the sale, he was great on the follow-through, keeping us posted in every step of the process. I love my new car, and highly recommend him. More

I scheduled a service appt a few days back to receive complimentary services and to have my cabin filter changed on 12/31/2019. I confirmed that I received an email that I could apply a 10% loyalty coupo complimentary services and to have my cabin filter changed on 12/31/2019. I confirmed that I received an email that I could apply a 10% loyalty coupon for the cabin filter. I spoke with Ashok about that. Then on the day of arrival I checked in with Patrick and again verbally mentioned the coupon. He was a bit rushed with me. I had also requested to set an Appt to have my rims checked and never followed up on it. I ended up following up with Ashok about this after my service had been done. I then was brought to the cashier and I paid with cash. I ended up reviewing my receipt when I made it home and it didn’t look like the coupon was added. I then called and a lady from service had confirmed that the coupon wasn’t applied. Then I spoke to Ashok and he said well it’s about $5 but we’d have to give it to you in check. I then said well this was negligence on behalf of Toyota so I shouldn’t have to wait to get this money back. So I said well whatever means that need be I want cash back and you all can figure it out there. This is more of a principles and customer service lesson to them. I don’t know it’s because my age or what it is but I just felt like I was overlooked in this process. Or if this is how these dealerships work. I know customer service and if a customer has to chase you to apply a coupon that the customer has received as part of their loyalty then there is an issue. I have to visit to get my rims checked and for them to “determine” if I can get new rims even though I paid to get warranty for them and I have scratches on them from wear and tear. Just annoying. Even this conversation about the rims was annoying and all I wanted was an estimate of a time of how long it would take to get them checked since the car would need to get dropped off. More

I came in to toyota to get my car fixed, and when i found out that it could not be fixed. I went looking for a new one Same was amazing helping me get the best fit and price for me. Also the Brian and Eric d out that it could not be fixed. I went looking for a new one Same was amazing helping me get the best fit and price for me. Also the Brian and Eric did a great job helping me put it all together. Thank you guys you are and amazing group. Elizabeth P Foster. More

Such a great experience buying my new car here! Nick was great to work with - super knowledgeable and easy to talk to. The employees here clearly want to do everything they can to make their customers happy great to work with - super knowledgeable and easy to talk to. The employees here clearly want to do everything they can to make their customers happy (and they succeeded :))!! More

Experience buying a new car I have always associated buying a car was equivalent to going to the dentist. The experience I had at Toyota of Braintree couldn’t be father than that I have always associated buying a car was equivalent to going to the dentist. The experience I had at Toyota of Braintree couldn’t be father than that experience. From beginning to end it was a great experience. There was no pressure from the salesman, Sam. I highly recommend a Toyota do Braintree and Sam as your salesperson. More

I bought my first car at this dealership. The people I worked with were very helpful and made this an easy and painless experience for me. worked with were very helpful and made this an easy and painless experience for me. More

I went looking for a used car and was greeted immediately. The salesmen gave me time to check out what was on the lot and go for a test drive without any pressure. I found the car I wanted for t immediately. The salesmen gave me time to check out what was on the lot and go for a test drive without any pressure. I found the car I wanted for the price I wanted and everyone worked to give me the best buying experience I have ever had at a dealership. More