Toyota of Cleveland

Great Experience We were looking to trade in our Acadia for something bigger. We have 3 kids and needed more comfort and room for not only the family, but all the stuf We were looking to trade in our Acadia for something bigger. We have 3 kids and needed more comfort and room for not only the family, but all the stuff that goes along with it. My husband is a Toyota man and has always wanted to put me in a mini van. Yuck right! Well, upon arriving we were greeted immediately, by Gregg and directly taken to my husbands vehicle of choice, which at first was the highlander. He was gonna try to be nice and allow me to look at something other than a van. We had just chose a target, and the salesman went straight away to fetch the keys when a heavy storm hit. We met him back at the building and went on inside to get other stuff started as we had already decided this was the place. We gave Gregg our information to get things moving along and afterwards just waited out the heavy rain with some conversation. He was very polite and we swapped stories to glide through the time. My husband and I appreciate when a salesperson can be personable, we believe it helps them get on our level and makes it easier for them to know how to assist and offer advice and much needed intel that we should know before a purchase. The sun came out and we were back out on the lot. We had looked at 2 other cars and after getting the keys and looking inside, we quickly saw the room in the highlander was slightly smaller than our Acadia and the other was the same size that we had. Now...onto the mini-van. Gregg showed us the way and gave us some specs along the way. My husband was already in love the moment we walked up on and again, Gregg went to get the key. He promptly returned as he had before and opened the back straight away. So far the room was much better. And I must admit the outside was quite nice as well. Gregg showed us how to use the keyless entry and the push to start, and insisted we take it out for a try. It was fully loaded and didn't take a full round about the building before my husband wanted it. I even drove it a ways and it was wonderful, ( but I will never admit that to him ;) )! We went back and got started with the rest of the paperwork, then onto financing. While waiting on paperwork we talked with other staff members and they helped make the waiting go smoothly as well. Overall, it was a great buying experience. And now, we love our new-to-us Toyota Sienna and all the room and amenities it has. More

Easy Purchase of a good quality used car Had a great experience with Alfred and the finance manager. This purchase was for a company loaner vehicle for our airport operations and they got us Had a great experience with Alfred and the finance manager. This purchase was for a company loaner vehicle for our airport operations and they got us what we needed without any hassle. More

Great experience This was a great experience from the internet sales, the greeting , sales process, and the credit process as well . Very professional, I would highl This was a great experience from the internet sales, the greeting , sales process, and the credit process as well . Very professional, I would highly recommend this dealership . More

Best car buying experience I've ever had. The experienced and extremely friendly team at Toyota of Cleveland treated my wife and I as VIPs. The sales and office staff worked very hard and went The experienced and extremely friendly team at Toyota of Cleveland treated my wife and I as VIPs. The sales and office staff worked very hard and went out of their way to get me the best price possible and make sure the vehicle was delivered to me as hassle free as possible. Rang the bell, got a hug from Reta, and left all smiles. More

Excellent transaction , Gregg Bain listened to what I wanted and delivered exactly that. I look forward to dealing with Gregg again. Finance department(Tyler) was very goo , Gregg Bain listened to what I wanted and delivered exactly that. I look forward to dealing with Gregg again. Finance department(Tyler) was very good a answered every question I had. Easily explained the finance to me. More

Friendly, courteous service I have had my Prius serviced here for the last year or so. The service representatives have always been helpful and accommodating. At my last servic I have had my Prius serviced here for the last year or so. The service representatives have always been helpful and accommodating. At my last service visit, I noticed a great deal on a Toyota certified used Prius. I was offered a great trade in value on my car, so I drove home in a new(to me) vehicle. More

Excellent Dealership with Great Values I purchased my car a couple days ago with Alfred Polk. I wasn't pressured into purchasing a vehicle like some dealerships do. I was given a great pric I purchased my car a couple days ago with Alfred Polk. I wasn't pressured into purchasing a vehicle like some dealerships do. I was given a great price on my trade in and had a great overall experience from the moment I pulled in the parking lot all the way to driving off the lot with my new vehicle. The best part you may ask? I am in the military and Toyota is currently running a special for military members. Days after my purchase, when Kyle in finance learned I was eligible for more of a rebate he called me back into the dealership to credit me that extra money. Not many dealerships would do this. This speaks volumes about Toyota of Cleveland and the way they run their business. I would highly recommend Alfred Polk to anyone and everyone looking for a car. It doesn't matter if you aren't wanting a Toyota. They have a used car lot with a wide variety of cars that may suit you and your needs/wants. Toyota has a great business. They love their employees and even more, they love and value their customers. If that isn't good enough they listen to you. They listen to your budget and they work with you to find something that you love that is in your budget. A lot of dealers try to push you into something outside of your budget. Alfred never had me look at a car he knew I didn't want to pay for. I can not thank Alfred enough for the experience he gave me. They have gained a lifelong customer from me, thanks to Alfred and Kyle! More

i thought the sale person was great and i am please my experience with my purchased was great.. the sale person was great..this is my 3rd Toyota care and i am very pleased with it. my experience with my purchased was great.. the sale person was great..this is my 3rd Toyota care and i am very pleased with it. More

Excellent Sales and Service Just purchased a used car and all sales persons where a pleasure to work with. Salesman was very helpful, knowledgeable and answered all my questions Just purchased a used car and all sales persons where a pleasure to work with. Salesman was very helpful, knowledgeable and answered all my questions in a timely manner. More

Excellent Purchase Experience Jesse Carrillo provided excellent customer service. He carefully interviewed us to determine our requirements in the purchase of a new car and worked Jesse Carrillo provided excellent customer service. He carefully interviewed us to determine our requirements in the purchase of a new car and worked to meet those needs. More