Toyota of Cleveland

Everyone friendly and helpful. Good experience. Salesman, Sales Manager, etc. all polite and knowledgeable. Always very impressed with Service Department. Finance man explained Good experience. Salesman, Sales Manager, etc. all polite and knowledgeable. Always very impressed with Service Department. Finance man explained plans thoroughly. Have used Cleveland Toyota for years. Always good experience. More

Professional in every way Within 30 seconds of getting out of my car, a pleasant, polite young man asked if he could help me. For the ensuing 3 hours, he patiently stayed with Within 30 seconds of getting out of my car, a pleasant, polite young man asked if he could help me. For the ensuing 3 hours, he patiently stayed with me as we test drove used vehicles, offering suggestions about trade-in vehicles which weren't yet listed in their inventory, and encouraging me to look at and drive any vehicle I was interested in. While I was interested in a nice used Highlander, I thought I just couldn't make it work within my budget , and tried to move on to a Sequoia with more miles on the odometer that was within my budget. Surprisingly after consulting with his manager, he presented me with a deal sheet that worked--less than my budgeted amount- on the Highlander! Vimal Roy stayed with me through the evening and the sales process. The F&I representative, Zane Carpenter was just as professional and pleasant. More

Wonderful I really this place. it was nice. they had popcorn. they had drinks. the service department is the best I've ever dealt with. I will definitely be bac I really this place. it was nice. they had popcorn. they had drinks. the service department is the best I've ever dealt with. I will definitely be back and will refer all my friends. More

Great experience Justice was very helpful with our needs. He was always available and helped make it a great experience. Very pleasant you man, he won us over! Justice was very helpful with our needs. He was always available and helped make it a great experience. Very pleasant you man, he won us over! More

Work hard to get you the best deal. We got the the dealership late on a Saturday night and they didn't try to rush out at quitting time. They ran number on 5 or more cars before we made We got the the dealership late on a Saturday night and they didn't try to rush out at quitting time. They ran number on 5 or more cars before we made our final decision. Even though we kept several people late that night everyone was very courteous and professional. Probably the best car buying experience I've ever had and felt like I got a great deal on a car I love. Thanks Paul for you patience and hard work. More

reta was awesome Go to toyota of cleveland. Make sure you ask for reta. A bright smile and willingness to help in any way. You will be treated like the king or queen y Go to toyota of cleveland. Make sure you ask for reta. A bright smile and willingness to help in any way. You will be treated like the king or queen you are More

Excellent Very professional. Have bought 5 autos and will always buy from toyota of cleveland . Can't wait till it's time for my new truck so I can come back Very professional. Have bought 5 autos and will always buy from toyota of cleveland . Can't wait till it's time for my new truck so I can come back More

Warm, friendly, pressure free! Started out just looking and soon ended up purchasing! Justus, our sales rep was wonderful, Kyle is truly the warmest finance rep ever! Excellent expe Started out just looking and soon ended up purchasing! Justus, our sales rep was wonderful, Kyle is truly the warmest finance rep ever! Excellent experience! More

A good combination of courteous and professional I've been dealing with Toyota of Cleveland for more than 10 years. Their service department is exceptional. Needed a new, bigger truck and thought o I've been dealing with Toyota of Cleveland for more than 10 years. Their service department is exceptional. Needed a new, bigger truck and thought of them first. I was going to shop around but the patient and courteous help I got from Scott along with the great deal we got from Cedric were too good to pass up. We are looking forward to another 10 years and, yes, we'll be going back to Toyota of Cleveland for our next vehicle. You should, too. Ask for Scotty - He will do you right. More

best service!!! my husband is an accountant, knows very little about car repairs or needs. On memorial day, the radiator sprang a leak on his RAV4. (as you can tell I my husband is an accountant, knows very little about car repairs or needs. On memorial day, the radiator sprang a leak on his RAV4. (as you can tell I am not car suave either!) the car was "parked"! I encouraged him to drive to the Toyota dealership to find out what he needed and what to do. It was close to their closing time, so I told him to hurry and get there. He was not happy, and I felt sorry for whomever waited on him!!! As it turned out, he ended up speaking with a young man named Dillon. When my husband came home, I cringed as he came through the door, prepared to hear the horror story of what he had to do and the poor soul who tried to help him. To my shock, he came in, and told me about a wonderful guy named Dillon- who went through the process step by step of what part he needed, how to fix it, what to do, and encouraged him with words of "you can do it"... He ordered the part for him and assured him that the part would be there promptly. My story doesn't end there.. Dillon, on this memorial holiday, was supposed to get to a cookout. But, to insure, my UNSURE husband was comfortable, Dillon did NOT go to the cookout on time, was late, because he could see my husbands confusion. Dillon didn't complain, roll his eyes, or treat my husband like the auto repair guy he isn't! he treated him with respect and patience. He stayed over after closing, just to make sure he was satisfied. How often does that happen? wow. I was so impressed, I wanted to let everyone know what kind of service you will get from this dealership! wives, no need to worry, send your husband there for help and they will come back thinking they can repair any car around!!! thank you Dillon, because of you, after the part came in, He actually did the repair himself!!! More