Toyota of Cleveland

The salesman, Carlos and the business manager Karen Baird could not have been nicer and more friendly. Carlos was very knowledgeable and explained all of the features on our new RAV-4. Next vehicle w Baird could not have been nicer and more friendly. Carlos was very knowledgeable and explained all of the features on our new RAV-4. Next vehicle we need will certainly be from this dealership and hoefully from these two awesome employees More

Dave was great to work with, and treated me both fairly and friendly. I got a great deal on a service package for my new Prius C, and the dealership took care of a tiny paint flaw while I waited on the da and friendly. I got a great deal on a service package for my new Prius C, and the dealership took care of a tiny paint flaw while I waited on the day I picked the car up. I really couldn't be happier with my car or the level of service at Toyota of Cleveland. More

Customer Service is great. Gregg is helpful, interested in our needs, thorough in answering and explaining all our questions. We've bought 3 Toyotas for ourselves and one for our daughter from this dealer in our needs, thorough in answering and explaining all our questions. We've bought 3 Toyotas for ourselves and one for our daughter from this dealership in the past and we have been very satisfied with the quality of work when getting our cars serviced there. Gregg Bain and everyone else we dealt with are very friendly and kind. Gregg works very hard and has always gotten us unbelievable deals. Overall our experience with Gregg and this dealership has been exceptional. Customer satisfaction is at the top of their priorities. More

I have been to a lot of dealerships and have dealt with a lot of sales men and he is one of the best i know. He gave me the best deal possible and I was able to work with him with out feeling pressured. He i lot of sales men and he is one of the best i know. He gave me the best deal possible and I was able to work with him with out feeling pressured. He is not just a good salesmen but he is a good person in general. More

I had a very pleasant experience in looking at a couple of new cars with Roger Thompson. He was very knowledgeable with the two vehicles we looked at, and was extremely helpful in helping us to understand of new cars with Roger Thompson. He was very knowledgeable with the two vehicles we looked at, and was extremely helpful in helping us to understand everything we needed to take into account in making a final purchasing decision. He made sure we had all of our questions answered regarding both vehicles. He was a great help to us in making sure we had all the facts we needed in order to make an informed decision regarding the purchase of a new vehicle. I was also impressed with the dealership in general - very clean, modern, and has a great waiting area by the Service Department. All in all, it was a very pleasant first time experience at Toyota of Cleveland. More

Well Im back on here again after purchasing a vehicle from this dealership in October 2011. After some issues were straightened out after we purchased the car we thought all of our problems with the deal from this dealership in October 2011. After some issues were straightened out after we purchased the car we thought all of our problems with the dealership were over. I guess I was wrong. The car we purchased came with a certified pre-owned warranty that included free oil changes up to 100,000 miles and the salesman told us that it included wiper blades also. EVERYTIME my wife takes her car there for an oil change it is a huge mess! They dont recognize her in the system and try to get her to pay full price for the service. Its the same response everytime. "We will fix it this time so it shouldnt be a problem again" but they dont fix it and give her the same hassel everytime she goes up there.They make her feel like she is trying to get something for nothing when it is something that they promised us when we bought the car?! We also got an invoice in the mail for $28 for wiper blades that were suppose to be included(per salesman). I recently just purchased a new vehicle and drove all the way to Knoxville to keep from doing buisness with this dealership and I can promise after the warranty is up we will never step foot on their lot again! More

We feel fortunate in meeting Kyle Armao today. Our intention was to purchase a new car in the near future and visit other dealers. Kyle was very helpful and patient as we considered our options. Our intention was to purchase a new car in the near future and visit other dealers. Kyle was very helpful and patient as we considered our options. Our confidence in him and in Toyota grew with the time we spent with Kyle. We drove home knowing we had made a good decision and as proud owners of a new Venza. It will be our pleasure to recommend Kyle to a friend. Toyota should be proud of his knowledgeable and courteous representation. Jim and Ann Bradley More

Gregg was one of the best sales people I have ever worked with! He was very attentive to my needs in my new product selection, he worked very hard to get my trade value from the used car manager, and he wor with! He was very attentive to my needs in my new product selection, he worked very hard to get my trade value from the used car manager, and he worked very hard to get me the best deal I have ever had on my new car price. I would highly recommend using Toyota of Cleveland and especially Gregg Bain. I will be telling all of my friends and family. It was the first time I actually had fun buying a new car! More

Yes, very easy to work with and no pressure to buy. The sales person, Ryan, was very helpful and friendly. Dealing with the finincing was also easy. sales person, Ryan, was very helpful and friendly. Dealing with the finincing was also easy. More

We weren't really intending to buy a new car, but while in on a recall notice we saw a car we liked. Went back the next day to look at it and drive it to see if it was a car we might be interested in. Br in on a recall notice we saw a car we liked. Went back the next day to look at it and drive it to see if it was a car we might be interested in. Brad came out, introduced himself, and told us if there was anything he could help us with just let him know. Really appreciated not being hasselled to look at a car. We drove it and fell in love with it and the rest is history, we bought it. More