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348 Reviews of Toyota of Cleveland - Service Center
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November 15, 2017
In a Bind!! On a long awaited vacation heading to Virginia from Texas. Along the way we were having difficulty with our Saturn Vue. It was getting worse and worse On a long awaited vacation heading to Virginia from Texas. Along the way we were having difficulty with our Saturn Vue. It was getting worse and worse so we pulled over at the next exit which happened to be some major car dealerships. When we pulled into the Toyota of Cleveland I noticed a fine young gentleman outside of the dealership who sort of look bewildered with our Texas license plates. It turns out he was my Guardian Angel named Mason Pittman!!! A very courteous gentleman he is. He patiently escorted us around the complex and we finally found a beautiful Nissan Vasser. I believe it was his first encounter with out of staters from Texas. He also made sure my lovely wife (who is disabled) was taken care of and her needs were met. A first Class service! After the necessary paperwork and dealing with the transaction, ( a full belly of coffee) we were happily on the road heading to the Commonwealth. Mr. Pittman, along with his backup team of professionals, showed a no pressure atmosphere to us yet showed an enthusiastic zeal in car selling. I couldn't find a better dealership to deal with! Mr .Pittman, my Lone Star Stetson is tipped for you!! More
by David Puckett
September 28, 2017
service check up on my car 9/27/17 Was ready for my car as soon as I drove into the service center. Andy Peek helped me and was very gracious and professional. I waited in a comfortable Was ready for my car as soon as I drove into the service center. Andy Peek helped me and was very gracious and professional. I waited in a comfortable lounge until my car was ready. Andy kept me up to date on what needed to be done to my car. When finished he walked with me to office area to pay my bill. I am very satisfied actually more than satisfied with the work done on the car and the service. More
by Allie Jenks
Employees Worked With
September 23, 2017
12 month 10,000 Rav4 Service My Rav4 was serviced on time and promptly. The waiting room is very clean and the service personnel are very friendly and helpful. The car wash is a g My Rav4 was serviced on time and promptly. The waiting room is very clean and the service personnel are very friendly and helpful. The car wash is a great added perk. More
by James C.
Employees Worked With
Jessica Maradiaga
September 23, 2017
Great staff and good service Our first service on our new 2017 4runner was a great experience. Service was prompt and all the staff were very friendly and helpful. thank you Toyo Our first service on our new 2017 4runner was a great experience. Service was prompt and all the staff were very friendly and helpful. thank you Toyota of Cleveland More
by TNdon
Employees Worked With
Don Roberts
September 21, 2017
90K servicing My 2012 Highlander was serviced promptly and thoroughly. While I waited, Mr. Don Roberts,service Center Liaison, showed me how to access the My Toyota My 2012 Highlander was serviced promptly and thoroughly. While I waited, Mr. Don Roberts,service Center Liaison, showed me how to access the My Toyota App. I am very pleased. More
by Sandy H
Employees Worked With
Jessica Maradiaga, Don Roberts
September 14, 2017
Great experience from repair to sales. I took my car in for repairs everyone was very courteous and informative from start to finish. While waiting on my repairs I spoke with Don Roberts I took my car in for repairs everyone was very courteous and informative from start to finish. While waiting on my repairs I spoke with Don Roberts about the 1997 Rave 4 sport that I had been looking at for almost a year. Purchasing it just seemed out of reach for me. Mr. Roberts explained in detail the lease program. He then took the time to see what my payment would be per month if I chose to go that way. Working with him I managed to get the car I had been looking at for almost a year. My experience with my car repair and the purchase (lease) was one of the best I have ever had. More
by George1
Employees Worked With
Other Employees :
Vince (mechanic or tech), Don Roberts, Zack Roark
August 31, 2017
Timely, hospitable and efficient I arrived on time for my appointment and job was completed in a very reasonable and timely manner. While waiting, my young grandchildren enjoyed expl I arrived on time for my appointment and job was completed in a very reasonable and timely manner. While waiting, my young grandchildren enjoyed exploring the toys available in the children's room and I lusted after the new Avalon Limited on sale outside. Joshua was very patient in considering an upgrade trade in for me and the we left with a smile. More
by Brat8092
Employees Worked With
August 06, 2017
Excellent service and we love our new car! The service at the facility was outstanding! Justice Hall helped us, and he was AWESOME. Best salesman ever, and by far definitely deserves a raise! W The service at the facility was outstanding! Justice Hall helped us, and he was AWESOME. Best salesman ever, and by far definitely deserves a raise! We ended up misplacing our cellphone in one of the vehicles we test drove, and we showed up even after the dealership was closed to find it. Justice took the time, and went out of his way to help us find it! Toyota of Cleveland has got to be the best dealership because of how kind he was! Thank you so much for the great service and our new car!!! More
by Maria Campos
Employees Worked With
Phillip Hill, Justice Hall
August 02, 2017
Toyota of Cleveland is a great place to buy a vehicle!! My husband and I bought a 2013 Toyota Tundra and 2013 Toyota Avalon. We have enjoyed the vehicles very much!! The service and the service you get th My husband and I bought a 2013 Toyota Tundra and 2013 Toyota Avalon. We have enjoyed the vehicles very much!! The service and the service you get there is phenomenal !!! Tom Trout is excellent! He will do anything for you!! 👍😃 More
by lory761
Employees Worked With
July 25, 2017
The employees of toyota of cleveland made our visit great. My wife and I went to toyota of cleveland to try and buy a rave4, and the salesman was super nice, and listen to what we told him we could afford, and My wife and I went to toyota of cleveland to try and buy a rave4, and the salesman was super nice, and listen to what we told him we could afford, and he told us he would work with us and he surely did..JUAN CARLOS LOPEZ, was the salesman,and bent over backwards to help us. we drove home in a rave4 and we love our new car. just a wonderful experience for a change. Thank you JUAN. More
by Bigvolfan
Employees Worked With
Alfred Polk, Juan Carlos Lopez, Shaq Daniel
