Toyota of Cleveland - Service Center

Service Jessica took the time to explain everything to me. She wanted to know any concerns I had so that they could check my vehicle while it was being servi Jessica took the time to explain everything to me. She wanted to know any concerns I had so that they could check my vehicle while it was being serviced. More

Windshield sprayers Tom Trout was able to help me with an issue with the windshield sprayers. He was so nice and knowledgeable. This was my 2nd trip, but he made it my la Tom Trout was able to help me with an issue with the windshield sprayers. He was so nice and knowledgeable. This was my 2nd trip, but he made it my last by fixing the problem. Thank you very much. More

Quick and great service. Service is always quick and the service people are very helpful. They are very knowledgeable and willing to assist me in any of my questions. Service is always quick and the service people are very helpful. They are very knowledgeable and willing to assist me in any of my questions. More

Always do their best to see I'm satisfied even though my tru The service has always did their best to help me my truck has been the disappointment! Never run e85 I did at 11k miles truck has never been the Sam The service has always did their best to help me my truck has been the disappointment! Never run e85 I did at 11k miles truck has never been the Same! Several computer resets , engine noise, start problem, 2 studies from Toyota! Not the same truck! Keith Jackson has been Great! Great asset to company! More

Awesome Everyone is respectful and so friendly. I've been using this dealership for service on every Toyota I have purchased. Everyone is always so great!! Everyone is respectful and so friendly. I've been using this dealership for service on every Toyota I have purchased. Everyone is always so great!! More

Courteous Service Staff The service staff are very courteous and make sure that you are pleased with your experience. They are respectful of your time. The waiting area is c The service staff are very courteous and make sure that you are pleased with your experience. They are respectful of your time. The waiting area is clean and comfortable. More

Had 2 recall items done. I am very impressed with Toyota of Cleveland's Service Department. It is clean, organized, plenty of seating and has nice clean restrooms (2 of the to I am very impressed with Toyota of Cleveland's Service Department. It is clean, organized, plenty of seating and has nice clean restrooms (2 of the toilets wouldn't stop flushing). They offer water, soda, coffee (and other hot drinks) and popcorn while you wait. Phillip from the sales department saw me sitting there for a long time (3 1/2 hrs) and asked if I needed anything. He was really nice. I found out there is a car wash you can drive your car through on your way out (or he said one of the service department guys could do it for me). It is on the opposite side of the bldg. from the service department - you don't need a code, just drive up until the machine starts and put your car in neutral. It is great they offer free Wi-Fi. I have a suggestion - have computers on the counter by the refreshments for customer to use (so they don't use up the battery on their cell phone). More

Scheduled car maintenance Scheduled vehicle maintenance took about an hour. Enjoyed complementary soda and popcorn and connected to Toyota's WiFi to surf the internet while wai Scheduled vehicle maintenance took about an hour. Enjoyed complementary soda and popcorn and connected to Toyota's WiFi to surf the internet while waiting. Friendly personnel and atmosphere. More