Keith Jackson

I have been coming to this dealership for the last 16 years and have always had a positive outcome. I have dealt with the service department since 2010 and they always have good craftsmanship and decent years and have always had a positive outcome. I have dealt with the service department since 2010 and they always have good craftsmanship and decent pricing. Sales has always been good with the last 4 vehicles I have bought just at this dealership. More

by LEO.FERG13 Verified Customer Verified Customer

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I cannot say enough good things about Alfred! He helped me purchase my very first car by myself, and he made the entire experience so much easier than I ever imagined. Buying a car can feel over He helped me purchase my very first car by myself, and he made the entire experience so much easier than I ever imagined. Buying a car can feel overwhelming, but Alfred was patient, knowledgeable, and genuinely invested in helping me make the best decision for my needs. He took the time to answer all of my questions, explain my options, and worked hard to help me get the best financial deal possible. At no point did I feel pressured—just supported and informed every step of the way. What meant the most was knowing that Alfred truly cared about helping me find the right vehicle and a payment plan that fit my budget. His honesty, professionalism, and kindness made all the difference. If you’re looking for someone who will go above and beyond for you, I highly recommend Alfred. Thank you for helping make my first car-buying experience such a positive and memorable one! More

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Best auto dealership in the Tri-state area. Excellent selection. Competitive pricing. Puts customer concerns first, making sure all my concerns were met (and I had several!) Excellent selection. Competitive pricing. Puts customer concerns first, making sure all my concerns were met (and I had several!) More

by russell25 Verified Customer Verified Customer

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This is the second vehicle that I have bought from them. From the ladies who greet you at the front door to the sales, service and everyone else involved is absolutely top notch program From the ladies who greet you at the front door to the sales, service and everyone else involved is absolutely top notch program More

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"If you are looking for a new vehicle, I highly recommend Toyota of Cleveland. I just picked up a 2026 Tacoma Limited and the experience was top-notch from the moment I stepped into the showroom to when I pu Toyota of Cleveland. I just picked up a 2026 Tacoma Limited and the experience was top-notch from the moment I stepped into the showroom to when I pulled into my driveway. My sales rep, Kenny Jones, was a pleasure to work with. The sales process can be daunting, but Kenny resolved all my questions quickly, honestly, and with no difficulties. There was no pressure—just wonderful service and total transparency. Financing can often be the stressful part, but Julien Allinder xxI Manager handled my transaction with high professional standards. The paperwork also was with good explanation and without pressure. A special thank you to Tyler Ratledge, F&I Director, for clear understanding, his complete and total professionalism, and all the work he put in quickly the next day. Tyler, Kenny, and Julien completely owned the situation and can resolve any issue, question, or problem without fail. What really stood out was how they went above and beyond; when it came time to take the truck home, they ensured I was confident with the power-retractable running boards and the JBL Premium Audio system and all systems even after closing they were helping me. I have never had a dealership do that. WOW, what a great feeling I have the next day thank to them. I am sure this excellence goes for the entire sales force at Toyota of Cleveland, TN. They stayed committed to getting the deal right for me. Without fail, my next purchase will be with them again in the near future!" More

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excellent customer service, great coffee, caring attitude from all staff, excellent location, clean restrooms, great service after sale, beautiful gift of excellent snacks from all staff, excellent location, clean restrooms, great service after sale, beautiful gift of excellent snacks More

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Toyota of Cleveland in TN is AMAZING with the very BEST customer service available!!! Monte’ ! Kevin ! Tyler! Amanda ! And the financing lady ! Are a few of why we will never buy another car or get service customer service available!!! Monte’ ! Kevin ! Tyler! Amanda ! And the financing lady ! Are a few of why we will never buy another car or get serviced anywhere else!!! More

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Having an honest dealership is rare, so I'm glad we have Cleveland Toyota here in our area. This is my 2nd vehicle I've purchased through them with Kenny Jones being my repeat salesman. Kenny's knowledge of Cleveland Toyota here in our area. This is my 2nd vehicle I've purchased through them with Kenny Jones being my repeat salesman. Kenny's knowledge of the vehicles, both new and used, are super helpful. With my wife's brand new Rav4 Hybrid last month and now my used 2022 Tundra, he's been very knowledgeable and upfront about everything, and even on the phone he has been super responsive anytime I call. We'll be back for my 2nd daughter's car for sure because we love the reliability and quality of Toyota vehicles and this particular dealership is far superior to the rest. I also want to give a shout out to our finance person Crystal Thompson who is always so thorough and pretty quick with our financing, and just a kind-hearted person in general. The floor managers and service ladies at the front desk who are always kind make a big impression as well, and the other salesmen who never fail to greet us on our way in and always open the doors for my wife and daughters like gentlemen should. A great team to deal with and a pleasure. More

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Toyota Of Cleveland was fantastic to work with recently in the purchase of a new Toyota Land Cruiser. I had an important call come up during the purchase and they provided a private area and handled all th in the purchase of a new Toyota Land Cruiser. I had an important call come up during the purchase and they provided a private area and handled all the paperwork while I was on the call. Monte, Damon, Crystal, and Tyler were all fantastic. I will come back to this Toyota dealership for all my future purchases. More

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Frankie is amazing! Very knowledgeable, honest, and accommodating! The service department would not be the same without her as a service advisor. Toyota better keep her! Very knowledgeable, honest, and accommodating! The service department would not be the same without her as a service advisor. Toyota better keep her! More

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