Toyota of Des Moines

Receptionist and service people were rude and provided poor communication. Disappointed since I've been a customer for 35 years. poor communication. Disappointed since I've been a customer for 35 years. More

Service center was very confused, took 15 minutes to fund my truck. The service reps lack communication my truck. The service reps lack communication More

Quick service. Honest evaluation of the problem. Great people! Highly recommended. Would recommend thus highly. Honest evaluation of the problem. Great people! Highly recommended. Would recommend thus highly. More

Very transparent, honest and helpful. Answered all my questions. Helped figure out the best plan for myself. Awesome job! Answered all my questions. Helped figure out the best plan for myself. Awesome job! More

Awful 2nd time I have had problems wont go back again tried to give another chance to see if would make up for last time. Scheduled an oil change, took them 2 hours to do the work, asked them to check my tried to give another chance to see if would make up for last time. Scheduled an oil change, took them 2 hours to do the work, asked them to check my brakes was told it was $40 dollars to check my brakes when the website clearly states they offer multi-point inspections that cover brake inspections. Left my dashboard inside my car covered with dirty handprints, just had cleaned my car and my driver side floor mat was filthy and had footprints. I took pictures. Didn't get updates on where my vehicle was in the process or get my inspection video until I left the dealership. They didn't check my cabin filter inside my car either. Not sure what comes with a multipoint inspection but paying all the extras is crazy. The last time they rotated my tires but didn't balance them, then said I would have to pay $130 to balance them. Try to gouge customers for every dollar and can't even take care of my car and clean the inside of it. I will have to find another place to take my Toyota 4runner somewhere else. Can't even trust Toyota dealership to do an inspection and courtesy check on my brakes. More

Polite, prompt service. First rate dealer service experience. Comfortable waiting room and video presentation of the service undercarriage and tire inspection. First rate dealer service experience. Comfortable waiting room and video presentation of the service undercarriage and tire inspection. More

Spent $1,200 at least give me a free tire rotation. I could’ve gone to a different place for way cheaper. I will try a different place for my other 4 cars when it’s time to change the fluids next time. I could’ve gone to a different place for way cheaper. I will try a different place for my other 4 cars when it’s time to change the fluids next time. More

My car had a flat tire. Toyota was able to work me in to get four new tires with alignment within 3 and a half hours Toyota was able to work me in to get four new tires with alignment within 3 and a half hours More

Very accommodating. Spent time with us explaining everything. Very hot day and did everything to keep us comfortable. Spent time with us explaining everything. Very hot day and did everything to keep us comfortable. More

Wrong part ordered twice, two times we’ve wasted days for appts that haven’t fixed the problem with no plan moving forward appts that haven’t fixed the problem with no plan moving forward More