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Toyota of Des Moines
Grimes, IA
4,678 Reviews
We would like to thank you for visiting Toyota of Des Moines dealerrater.com site.
When we opened the doors of Toyota of Des Moines many years ago, we developed two simple philosophies for our long-term success:
#1: Treat every single person who walks through our doors the same way we would expect to be treated.
#2: Once someone has become our customer, he or she is our customer for life. It's a spirit you'll see in everything we do here.
One visit to Toyota of Des Moines and you will see what sets us apart from any other dealership. If you live in the state of Iowa, you deserve to let Toyota of Des Moines show you why Iowans buy their cars, trucks, and sport utility vehicles here.
We are located in Grimes, Iowa, just off Interstate 35/80 at the Highway 141 exit. No other dealer in the State sells more new and used retail vehicles than Toyota of Des Moines, this includes Ford, GM, Dodge, Nissan and Honda Dealers**.
In the Polk County our total new monthly sales exceed what the combined sales of new Hondas and Nissan vehicles month after month**.
Winner of the President's Cabinet Award for the past 4 years, this means we are one of the Top 12 Toyota Dealers in the Nation !
This is not an easy accomplishment considering that there are over 1200 dealers in the US alone.
That's ranking in the top 1% !
You would have to travel hundreds of miles before you would find another dealer of this caliber.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 4,678 reviews
October 28, 2017
a good experience Steve is really kind and willing to help. He try his best to offer the best deal. Have a good time with him. Definitely will recommend him to my frien Steve is really kind and willing to help. He try his best to offer the best deal. Have a good time with him. Definitely will recommend him to my friends. More
by zxwrebron
Employees Worked With
Helpful October 26, 2017
new 2018 4Runner limited Steve was responsive, helpful, and honest. Steve was not pushy but was very helpful in finding the right vehicle and worked hard to meet my target pri Steve was responsive, helpful, and honest. Steve was not pushy but was very helpful in finding the right vehicle and worked hard to meet my target price. More
by Ruggle
Employees Worked With
October 25, 2017
This is the 3 rd car we have bought from this dealership! Steve hads been great! We love working with him this is the second car that we bought from Steve! He is easy to work with him and the dealership!! Steve hads been great! We love working with him this is the second car that we bought from Steve! He is easy to work with him and the dealership!! We have enjoyed working with Toyota!! We have been so impressed with Steve! He is great to work with! We love being a Toyota owner!! We travel all over the states and have had great care with everyone at all the Toyota dealerships. We have rented a car at the dealership in the Alabama area that was great so have our car repaired. When you travel it can be the end of a wonderful trip with out it !! Thank you so much!!! More
by Trishr98
October 24, 2017
Russell’s - Excellent Experience This is the second Toyota that we have purchased with Steve Henigan. We travel a lot and have our vehicals serviced at many Toyota dealerships. We ca This is the second Toyota that we have purchased with Steve Henigan. We travel a lot and have our vehicals serviced at many Toyota dealerships. We can not say enough about how pleased we are with both Steve and Toyota. More
by Russell’s
October 24, 2017
Exceeds Expectations! My husband and I went in to check out new cars for a future purchase. Steve Henigan took the time give us all our options and was never pushy. We en My husband and I went in to check out new cars for a future purchase. Steve Henigan took the time give us all our options and was never pushy. We ended up leaving that day with a brand new SUV that we love and in our price range. This is our third new car purchase from Toyota of Des MoInes. Definitely going to be our first stop when we are looking to buy again. Thank you Steve and the rest of the staff! More
by New Highlander Owner
Employees Worked With
October 24, 2017
Excellent service, no pressure sales While visiting from out of state we decided to test drive a few cars. Kurt was very knowledgeable about the Highlander and 4-Runner models we were int While visiting from out of state we decided to test drive a few cars. Kurt was very knowledgeable about the Highlander and 4-Runner models we were interested in. His professional, easy going manner led us to trade in our much loved Suburban for a 2018 Highlander. We would recommend Kurt to anyone looking to purchase a vehicle. It turned out to be a great buying experience. More
by ptolson
Employees Worked With
Kurt Haraldson
October 23, 2017
Positive Experience buying my used Corolla I worked with Steve Henigan to buy a used Toyota and I was very pleased with the experience. I knew what I wanted and Steve helped me find it. I woul I worked with Steve Henigan to buy a used Toyota and I was very pleased with the experience. I knew what I wanted and Steve helped me find it. I would recommend Steve to anyone that is looking to buy a car. More
by MJ
October 20, 2017
Camry 2017 New People are amazing and super quick. Good deals available. I would strongly recommend this place to anyone who wishes to buy a car. Thank you. People are amazing and super quick. Good deals available. I would strongly recommend this place to anyone who wishes to buy a car. Thank you. More
by shenram
October 19, 2017
2017 Toyota Tacoma Great service by a great team of people all around. Our 2nd purchase from them and they have been awesome both times. Toyota of Des Moines will be o Great service by a great team of people all around. Our 2nd purchase from them and they have been awesome both times. Toyota of Des Moines will be our first stop when we are ready for another vehicle. More
by Desi#615
October 16, 2017
New Purchase gone bad Long story short...we made a hand shake deal and had all the paperwork in place. After sitting in the dealership Mr Bierma states there was a “comput Long story short...we made a hand shake deal and had all the paperwork in place. After sitting in the dealership Mr Bierma states there was a “computer glitch” and now the payment had increased by $100/mo. Mr Bierma did nothing to try and rectify the situation and when asked to complete a survey on his customer service; I was given his business card and he walked away. I have never been treated as poorly in any transaction I’ve done in my life than I was today with Mr. Bierma today. A formal complaint will be sent to the corporate office as well as the BBB, CFPB and AG of Iowa. Would highly recommend staying away from this dealership and working with either Wilson of Ames or a dealership in Omaha. I’ve worked with both over the last few hours and could not be happier. More
by Huskercub12
Employees Worked With
Rob Bierma, JR Hickenbottom
