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Toyota of Des Moines

Grimes, IA

4.7
7,341 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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1650 SE 37th St.

Grimes, IA

50111

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Showing 7,341 reviews

February 19, 2024

Went In for a new Car and that's exactly what I left with thanks to Ian !!! More

by Doloresdlc1110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Toyota of Des Moines responded

Thanks for recognizing Ian's awesome service! We're happy you found your perfect car. Come back and see us anytime!

February 19, 2024

When they were on Merle hay rd they were great. When they moved to the location they are at now they have completely gone to xxxx. In fact I’ve bought 3 cars from them in the last 15 years, and I More

by ScottUnderwood2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JP Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Murray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ahrens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Feb 19, 2024 -

Toyota of Des Moines responded

Hi Scott, Thank you for taking the time to provide your feedback. We are sorry to hear that you feel our level of service as declined. We would like to hear more from you at your earliest convenience. Please contact our General Manager, JP Phillips.

February 18, 2024

Salesman was informative and assisted us in looking at options.Purchase was pretty straightforward. I liked the feature explanations before driving the car off the lot. More

by SIMPSON0000
Recommend Dealer
Yes
Employees Worked With
Eli
Feb 19, 2024 -

Toyota of Des Moines responded

Thanks for highlighting our informative sales staff and smooth purchase process! We're glad you enjoyed your experience. Happy driving with your new Toyota!

February 17, 2024

Prompt and professional The dealership handled my routine, maintenance promptly and professionally. Great job. The dealership handled my routine, maintenance promptly and professionally. Great job. W More

by boisen56
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Feb 19, 2024 -

Toyota of Des Moines responded

Glad we could make your routine maintenance quick and easy. We hope to see you again in the future for your next vehicle maintenance. Have a great day!

February 17, 2024

Great dealer great service the people who work there it is amazing an is easy to a prof for Buy a car More

by Maria mayorga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Vos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Gatchel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Toyota of Des Moines responded

Thanks for highlighting our great service and easy buying process! We're proud to offer an amazing experience. Come back and see us anytime!

February 17, 2024

I have found every department to be friendly and very helpful, And always someone there to help you immediately More

by NANCINED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Feb 19, 2024 -

Toyota of Des Moines responded

Thank you for highlighting our friendly and helpful staff across all departments! We appreciate your recognition. Thanks for choosing Toyota of Des Moines!

February 17, 2024

Unfortunately he didn't follow through with ordering my tires after our first appointment. Also when I came for the second appointment, he didn't seem to exactly remember who I was and what I was there for More

by ep1047
Recommend Dealer
No
Employees Worked With
Blake
Feb 19, 2024 -

Toyota of Des Moines responded

We are disappointed to hear that you were not feeling appreciated during your recent service visit and that there was a miscommunication about your tires. If you would like to discuss this further, please contact our General Manager, JP Phillips.

February 16, 2024

Steve Henigan was great to work with! He was willing to reach out to the previous owner to obtain information on service records not reflected in the Carfax report, which helped in our d More

by JLSSPACE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Toyota of Des Moines responded

We're thrilled you had a great experience with Steve Henigan! Going the extra mile like reaching out to the previous owner demonstrates his dedication and commitment to providing exceptional service. We're happy he helped you make an informed decision about your vehicle purchase. Enjoy your new ride!

February 16, 2024

Customer services it is excellent, Ian Rojas was great to work with. We will come back again. More

by Saw Nge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McClatchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Toyota of Des Moines responded

We're thrilled our customer service exceeded your expectations and that Ian made your experience great. We appreciate your kind words and promise to keep striving for excellence. Welcome back anytime!

February 16, 2024

Prompt and courteous. Had new airbag installed and the wait was exactly what Blake estimated. More

by zcreglow
Recommend Dealer
Yes
Employees Worked With
Blake
Feb 19, 2024 -

Toyota of Des Moines responded

Thanks for appreciating our prompt and courteous service! Happy you had a smooth experience with Blake. Come back and see us anytime!

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