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Toyota of Des Moines
Grimes, IA
4,614 Reviews
We would like to thank you for visiting Toyota of Des Moines dealerrater.com site.
When we opened the doors of Toyota of Des Moines many years ago, we developed two simple philosophies for our long-term success:
#1: Treat every single person who walks through our doors the same way we would expect to be treated.
#2: Once someone has become our customer, he or she is our customer for life. It's a spirit you'll see in everything we do here.
One visit to Toyota of Des Moines and you will see what sets us apart from any other dealership. If you live in the state of Iowa, you deserve to let Toyota of Des Moines show you why Iowans buy their cars, trucks, and sport utility vehicles here.
We are located in Grimes, Iowa, just off Interstate 35/80 at the Highway 141 exit. No other dealer in the State sells more new and used retail vehicles than Toyota of Des Moines, this includes Ford, GM, Dodge, Nissan and Honda Dealers**.
In the Polk County our total new monthly sales exceed what the combined sales of new Hondas and Nissan vehicles month after month**.
Winner of the President's Cabinet Award for the past 4 years, this means we are one of the Top 12 Toyota Dealers in the Nation !
This is not an easy accomplishment considering that there are over 1200 dealers in the US alone.
That's ranking in the top 1% !
You would have to travel hundreds of miles before you would find another dealer of this caliber.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 4,614 reviews
April 25, 2024
Great dealership and customer service. We have always used the same sales person, Steve. We've purchased 4 vehicles from Toyota of Des Moines and l9ved our vehicles. We have always used the same sales person, Steve. We've purchased 4 vehicles from Toyota of Des Moines and l9ved our vehicles. More
by CMUSCH56
Verified Customer
Helpful April 24, 2024
I have purchased all my cars from this dealership since 1978. Always had excellent service. 1978. Always had excellent service. More
by 46MMMORRIS
Employees Worked With
April 24, 2024
We found what we wanted and was taken care of in a positive way. Good Experience. positive way. Good Experience. More
by KENNYDBURGESS
April 24, 2024
Worked with Gordon who was a great salesman! Never paid so much for a vehicle but the dealer experience was good. Never paid so much for a vehicle but the dealer experience was good. More
by APORTZLINE
April 24, 2024
I was reminded about my two appointments via text and email many times over the past 30 days. When the day came for my service work on both vehicles the service department was out of stock on the one ar email many times over the past 30 days. When the day came for my service work on both vehicles the service department was out of stock on the one area of the parts needed for the appointment. It seemed I was ready but the department wasn't ready with some of the parts. More
by bstout140
Employees Worked With
April 24, 2024
Gordon provided truly exceptional customer service. He is very knowledgeable and detail oriented. Thank you, Gordon! He is very knowledgeable and detail oriented. Thank you, Gordon! More
by JOHN.MUNIS
Employees Worked With
April 24, 2024
I didn't feel the personnel had any respect for my time. I had an 8:10 appointment. I know this is an approximate time but felt comfortable making another commitment at 12:00. After not hearing from the I had an 8:10 appointment. I know this is an approximate time but felt comfortable making another commitment at 12:00. After not hearing from the service tech by 10:30, I tried to find out the status of my service. Finally, at 11:08 I received a text saying that the work was complete and asking if I wanted a ride back to the dealership. I immediately responded "yes". I received a call from the shuttle driver at 11:37 saying he was on his way. Obviously, I had to cancel my 12:00 appointment. Once the Toyota shuttle driver got me to the dealership, I then had to wait more than 10 minutes for somebody to bring my car to me. It seems to me that since they knew I was on my way to the dealership, my car should have been waiting for me. The overall lack of consideration for my time left me dissatisfied with the service. More
by DAVIDKIZZIER
Employees Worked With
I don't remember who my service writer was.
April 23, 2024
Did fine. Wait wasn't too long. Comfortable seating area. Address another issue we had. Wait wasn't too long. Comfortable seating area. Address another issue we had. More
by High-dixie2
Employees Worked With
April 23, 2024
We have bought five vehicles from the dealership because of the personnel and the excellent service department of the personnel and the excellent service department More
by zencat
April 23, 2024
Good service as ususal Only wish they were more proactive about looking into vehicle possible issues. They only mentioned a possible issue when checking me out at my recent oil change. They need proactive about looking into vehicle possible issues. They only mentioned a possible issue when checking me out at my recent oil change. They need to be setup to react on the spot to issues More
by mdwhiting55
Employees Worked With
