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Toyota of Des Moines

Grimes, IA

4.7
7,595 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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1650 SE 37th St.

Grimes, IA

50111

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Showing 7,595 reviews

October 21, 2023

Professional. Courteous Helpful. Explained things clearly. Good coffee. All around good staff. Pleasant editing ares More

by JOSEPHBIBLEDRAMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Fiechter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Toyota of Des Moines responded

Thank you so much for your kind review! We are so glad to hear that you had a positive experience at Toyota of Des Moines. We hope to see you again for your service needs!

October 21, 2023

Amazing service. Thanks to all the guys over at toyota of Des Moines. Pleasant experience More

by DANTWI95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Oct 23, 2023 -

Toyota of Des Moines responded

We're glad you had an amazing experience servicing your Toyota! We hope to see you again for your service needs. Take care!

October 20, 2023

I love this Toyota dealer dealership. In Des, moines. They do a great job. They tell you what they are doing. I live 70 miles away and they get me in. More

by CAROLYNEDSALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Oct 23, 2023 -

Toyota of Des Moines responded

Thank you for your review! We take pride in providing our customers with the best possible service, and we appreciate your feedback. Thank you for making the drive for us to service your vehicle!

October 20, 2023

Enjoyed the help I received from Ian and the others that helped along the way More

by majesticunicorn57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McClatchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Toyota of Des Moines responded

Thank you for the 5-star review! We're glad you found what you were looking for. We hope we see you again in the future. Take care!

October 20, 2023

I brought my truck in early for an appointment that was scheduled for next week. The service advisor was able to pull the repair in even though it was my mistake. The technician that was assigned the r More

by JEFFREY.BECK.4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 23, 2023 -

Toyota of Des Moines responded

It's great to hear that the service advisor was able to accommodate you and that the technician was so thorough and honest in his work. Thank you for servicing your vehicle with us at Toyota of Des Moines!

October 19, 2023

PJ Caffrey did a great job helping me through the process of getting a new car & Rob Hutt in the financial area was very helpful as well. And I can’t forget Justin Vos, he was very thorough in guiding me thr More

by Denise5332
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Vos
5.0
This rating includes all reviews, with more weight given to recent reviews.
PJ Caffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Toyota of Des Moines responded

We appreciate your kind words about our staff members, PJ, Rob, and Justin. We're committed to providing our customers with the best possible experience, and we're happy to know you were pleased with your visit. Thank you for the amazing review!

October 19, 2023

Car buying process was simple, quick, and educational. Appreciate the service and the hospitality! We worked with Ian, PJ, and Brandon More

by robertsonzt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McClatchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Vos
5.0
This rating includes all reviews, with more weight given to recent reviews.
PJ Caffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Toyota of Des Moines responded

We are glad to hear that your car buying experience with Ian, PJ, and Brandon was simple, quick, and educational. We take pride in providing our customers with the best possible service! Thank you for purchasing with us. Have a great day!

October 18, 2023

Little confusing upon arriving about who to talk to, and where to put my vehicle. More

by kimseberg
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Toyota of Des Moines responded

We're always looking for ways to improve our customer experience, and your feedback is very helpful. I've shared your comment with our service manager to develop a better arrival process. Thank you for servicing at Toyota of Des Moines!

October 18, 2023

Salesman was very easy to work with, communicated well during the process. Found us the right vehicle much sooner than anticipated. Whole process went very smoothly. More

by Miller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McClatchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to leave us such a positive review! We're so glad to hear that you had a great experience working with our salesman and that you found the right vehicle for you much sooner than anticipated. We hope you enjoy your new Toyota!

October 18, 2023

Not pleasant. Wouldnots recommend them by far at all so nows either so nows so. More

by mikelathen8707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Oct 20, 2023 -

Toyota of Des Moines responded

We appreciate your feedback. We would like to hear more about your experience to see if we can work towards a solution. At your earliest convenience, please contact our General Manager, JP Phillips.

Oct 20, 2023 -

mikelathen8707 responded

Your service guys were so very accusational and accused me and my so friend Richard Sternberg of stealing oem owner's manuals when we were originally given permission from someone else to get those fors my's collection and me friend Debbie Krug so's from Willis has a friend who works for you who can get me a 2018 Rav4 Hybrid book.

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