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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,596 Reviews

3,596 Reviews of Toyota of Des Moines - Service Center

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July 01, 2025

Love the customer service. Lisa is also the best. You guys rock. You are always on time and let me know everything ahead for me to make the best decision. I always recommend yo More

by ANAPERUANA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

They called the wrong number and no communication the whole time my vehicle was there. Called the service department explained I had not heard from anyone and another hour later nothing. Had to get a rid More

by Tpg66
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department 0 stars
July 01, 2025

Perfect location close to my work, great service, friendly staff highly recommended to everyone for car repairs. More

by chris.qphan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

I was 30 minutes early. I didn’t have to wait, they got me right in. Excellent service!!!! More

by PSCARMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
July 01, 2025

Very efficient but requesting a fifteen word minimum makes me not wAnt to do you surveys ever again do u get credit for going over More

by HARDYWHITEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Too fast and chaotic to get any names
July 01, 2025

Justin handled this with utmost professionalism and genuine honesty. I highly recommend Toyota of Des Moines! More

by Jurassic Dork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Everyone was very kind and helpful. I also went up front and looked at the new vehicles in the showroom More

by Fireshoer
Recommend Dealer
Yes
Employees Worked With
Service Department
June 30, 2025

Great service, and on time. The video they provide is also very helpful. I always go back. More

by marco.zecena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Everyone was friendly. They explained any procedures that needed done very well. They offered a loaner car which was needed in my situation. I feel car repairs are expensi More

by Sueharrison53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Everyone was very friendly and great service, right on time, despite being a little bit late for my appointment More

by RILUNGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brock Grim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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