Toyota of Des Moines - Service Center

Got us in and out. The vehicle was clean and next service sticker was installed. My wife was upset with her settings were changed. Thanks! The vehicle was clean and next service sticker was installed. My wife was upset with her settings were changed. Thanks! More

Appreciate the professionalism of the staff. from the greeting to the finish. They listened and answered all questions and concerns. from the greeting to the finish. They listened and answered all questions and concerns. More

John was obviously not interested in being pleasant. He was "owly". When I went pay he just walked whaaay ahead of me. No conversation.....out the door across the drive area to his bench. When I asked h He was "owly". When I went pay he just walked whaaay ahead of me. No conversation.....out the door across the drive area to his bench. When I asked him if they " changed" the oil or did just say it needed to be chenged....hecreplied in a low monotone voice ....but gruff "I didn't say that. I paid. He gave me a car wash card. I told him the last one I got was no good would he replace it .? He said No. One to a customer. Although when I first pulled up I had two of the old car wash cards and the very very courteous greeter lady said ...oh give me those...I will get you two good ones. His attitude was so cold I forgot my 20% off coupon. My husband(passed) and my son and my friend Pat Headley have bought and serviced their cars (4) or more there for years. They give me the car wash cards. I always call Ian who is very courteous. I don't think I will come in again Nor will I refer you. More

They did a great job explaining the issues with my vehicle and the cost. Staff was very friendly. vehicle and the cost. Staff was very friendly. More

Vehicle had warning light to see dealer. Took it in the next day as I already had an appointment, guys said they didn’t have time to look at the problem that day, given they were all playing Took it in the next day as I already had an appointment, guys said they didn’t have time to look at the problem that day, given they were all playing on their phones I could see they were pretty busy. Made an appointment for the next week at 8 am and didn’t get a call about the repairs until 2 pm. This Toyota dealership is turning into a Deery dealership with their service. More

The people are always curtious & efficient. I look forward to getting my RAV serviced knowing it is in good hands & I will get honest reporting. I look forward to getting my RAV serviced knowing it is in good hands & I will get honest reporting. More

Fast professional easygoing great work the best I have ever worked with 🤠🤠 . They are always helpful ever worked with 🤠🤠 . They are always helpful More

They are courteous and willing to help you with any questions or concerns you may have questions or concerns you may have More

Short scheduling window, quick and kind service, wish you had a quick lube like the Toyota in Cedar Rapids. had a quick lube like the Toyota in Cedar Rapids. More

Everyone I encountered was helpful. It was unfortunate that the wrong part was ordered and delayed the time the car was back in service. It was unfortunate that the wrong part was ordered and delayed the time the car was back in service. More