Toyota of Downtown L.A.

Hank was friendly, quick to respond to emails and helpful during visit. However, the dealership forgot to deflate the tires, my new car left the lot with all 4 tires at 55 PSI, now I’m suspicious if they rea during visit. However, the dealership forgot to deflate the tires, my new car left the lot with all 4 tires at 55 PSI, now I’m suspicious if they really inspected everything before driving it off the lot. Also, if the finance guy says “can I ask you a silly question” just say NO. More

There is a girl named Maria Arroyo we talked about what I wanted to do in maintenance to my car and she offer me an extra service value in $517 well I said no from the beginning and that was because I didn’t wanted to do in maintenance to my car and she offer me an extra service value in $517 well I said no from the beginning and that was because I didn’t have that amount in my pocket. Once I got back to pick up my car they were charging me those $517 and I said why ... ? I went back to to talked to Maria Arroyo and she answer with her attitude “you gotta pay because you sign already “ in that moment I felt so bad because literally I blind signed that paper. Obviously she knew what she did. She took advantage and I swear that is not the first time she do that to a customer I requested a copy of that paper and I went to talked with other person and he helped me a lot. Thanks to him and God bless him so much. PLEASE whoever is reading this pay attention and be careful. Maria Arroyo doesn’t deserve to be working with customer service. Since She has attitude, She is Rude She is a THIEF More

OK. Ben: good. Jason: good. Car: good, so far (haven't driven it except for the drive from LA to SB). Thank you. 25 words. driven it except for the drive from LA to SB). Thank you. 25 words. More

They only think about them, they never comply with what they say in the end they come out with other things. and the payments are ridiculous. they say in the end they come out with other things. and the payments are ridiculous. More

I had service for my Toyota 4RUNNER yesterday for which I was extremely satisfied. Erick Cordova (Assistant Service Manager) was as usual highly professional, well informed and communicative. was extremely satisfied. Erick Cordova (Assistant Service Manager) was as usual highly professional, well informed and communicative. More

Horrible they were unprofessional crooks and that’s being nice they sold me a brand new car with scratches but did the inspection in the garage where you wouldn’t notice them they will try to over charge you nice they sold me a brand new car with scratches but did the inspection in the garage where you wouldn’t notice them they will try to over charge you for EVERYTHING and they have a racist towards black people not all of them Julio was Kind man but he was the ca exempt More

Everything was executed perfectly. Javier did everything he could to get me what i needed and Jason helped me with the payment and final paperwork. he could to get me what i needed and Jason helped me with the payment and final paperwork. More

David Shin, Esther Zhang and Eddie Rosales are a great ambassadors for Toyota. They made buying a Toyota a true pleasure. I would tell everyone to deal with these three when looking for a Toyota. They des ambassadors for Toyota. They made buying a Toyota a true pleasure. I would tell everyone to deal with these three when looking for a Toyota. They deserve all the credit. More

Great experience from start to finish. Sales professional, Hank Brautigam was amazing. He was very knowledgeable, helpful and made the car buying experience so easy. Thank you for having such professional, Hank Brautigam was amazing. He was very knowledgeable, helpful and made the car buying experience so easy. Thank you for having such an awesome professional working for your organization. I will definitely recommend Hank to all of my friends, family and colleagues. More

Ji Su is just incredible. He will be the only person I will be getting future trucks from for years to come. He had everything prepared before I even got there. It was a matter of signing papers and I w will be getting future trucks from for years to come. He had everything prepared before I even got there. It was a matter of signing papers and I was done.... the next thing I knew, I was sitting in my new RAV 4 driving it home. Thank you Ji!!!!! You're THE BEST!!!!! More