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Toyota of Hackensack

Hackensack, NJ

4.5
3,598 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,598 reviews

March 03, 2022

Alex was fantastic and helped us find the perfect Rav4. Given the times and all the car shortages, it was a miracle to find a car let alone to have a good experience at a dealership. Alex made all of those More

by Dave
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Corpuz
Mar 05, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Alex Corpuz was both honest & transparent during a time where vehicles are extremely hard to come by. Thank you for your business! Enjoy your new RAV4!

March 03, 2022

So far they taking care of my car very well very polite and very warm in people working in there so far I’m happy with their service More

by MLOLA1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you were satisfied by the quality of the work performed by our service department. Thank you for servicing with us! We appreciate your business!

March 02, 2022

Kind and Professional! !! Sam M helped with my trade. And Mr. Rosen in finance was very helpful. More

by MK4HONK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the Sam & Steve were able to assist you in your purchase of a vehicle. We appreciate your business! Enjoy your new purchase!

March 02, 2022

Price gouging. ..I contacted the dealer and was told that I Must pay $3,000 more then the MSRP ( Feb 2022). during COVID (2020) there was toiled paper shortage and o More

by RT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Mar 03, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. We have consciously asked for a substantially less of a markup than other dealers in the area. I'm sure if you have called other stores, you would have encountered as such. The shortage of toilet paper 2 years ago happened because people were hoarding paper during purchasing. It was not due to a supply chain issue or production shortages as we have been experiencing since last year. As long as we have been transparent and upfront in what it is we are asking for, we aren't doing anything wrong. The pricing is clearly present on our website for anyone to see. Sorry if you don't agree.

March 02, 2022

great service, quick and easy, nice people ,answered all questions. will be back again. thankyou. More

by BIKEWORKS52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure
Mar 03, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you service appt was quick & easy. We thank you for servicing with us. We appreciate your business!

March 01, 2022

I have been to 4 different toyota service centers and this one, by far outranks all of them. More

by LAUNICA0610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marissa
Mar 02, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! You've tried the rest and now you tried the best! Thank you for choosing us for your servicing needs! We appreciate your business!

February 28, 2022

Everyone is polite and professional. I am happy to bring my car there. They are also very accommodating. More

by LENNDEEM28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't recall anyone and it was in service
Mar 02, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review for your service department! We appreciate your business! Thank you for servicing with us!

February 28, 2022

Great service nice people They work there next time I have a problem with my Toyota I will bring it there nice people More

by MIAMI02155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear your experience with our service department was beyond your expectations. Thank you for choosing us. We appreciate your business!

February 28, 2022

Everybody are very polite and do the best for keep customers happy with all their needs More

by franhuri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANGEL ALVAREZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve escobar
Mar 02, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Angel Alvarez in our sales department was able to assist throughout your purchasing process. Enjoy your new purchase! Thank you for your business!

February 28, 2022

Was a great experience they got the job done same day and staff was super Friendly 👏 More

by Abanoub roufaeil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Paul Almeida was able to assist and complete your purchase the same day. Especially during a time where both new & pre-owned vehicles are vey hard to come by, Enjoy your new purchase! Thank you for your business!

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