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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
4,008 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,008 reviews

September 11, 2024

I purchased a "Certified Pre-Owned" 2023 Toyota 4Runner Sr5 from this location. When I purchased it, they never cleaned it from when they initially received it, forcing me to spend over an hour cleaning dr More

by zachary.j.levy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Park
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Toyota of Hackensack responded

Let's break this down piece by piece. You mentioned that the vehicle was not to your expectations and we offered to redo the cleaning for you. You refused. You were not "hammered" on your trade in; we made you an offer and you accepted it. We did not sell your car the "very next day" this is actually false information. WE did not profit $7,000 off of your trade. We are very unclear how you came up with that information. For the "icing on the cake", it looks like you mistyped when you went to service. According to the service report you sent us you went to the dealership three weeks after you purchased the car and it had roughly 1,300 miles more from when you purchased it. You were not dodged because you made us aware of the issue as you were with the other dealership's service department and we communicated with you. We are not going to cover your bill (which actually was $180 after tax) because our records show the car was in alignment when you purchased it. We also stated that you could have hit a pot hole which is plausible considering the distance you drove in 3 weeks time. You are right about one thing, that the alignment is not covered under warranty as it is a regular maintenance item which are generally not covered by any warranty unless it is a factory defect. According the the video sent by the other dealer, they stated they could not find any issues except you could use an alignment.

Sep 11, 2024 -

zachary.j.levy responded

Thanks for your response. I'll respond piece by piece, as well. On the cleaning - I don't live locally and asked for a credit to get it cleaned near where I live and was denied. I feel like it's a pretty simple expectation that a car you purchase is delivered clean and was unable to get back to Hackensack; asking for a detail credit felt pretty reasonable to me. On the sale of the trade-in, I'm basing my information off of what I was told by one of your sales associates when I came in the following day to pick up my roof bars. On the "Dodging" matter, I called your managers (2 different individuals) for almost 3 weeks before I was able to get in touch with someone. That's all I was referring to. On the service request, you are correct; I ended up in the shop 3 weeks after I drove it off your lot instead of 1 week. That was an exaggeration based on memory; apologies, however, 3 weeks for a service feels..... short. I'm aware it's not covered by warranty but given all the other issues I experienced, and based on the recommendation of the other dealership I brought it to, I expected that you'd stand behind your vehicle's quality to which I was wrong.

Sep 12, 2024 -

Toyota of Hackensack responded

On the cleaning - You are not so far and we wanted to inspect and document the alleged soiling and address it. Giving compensation for an allegation was just not in the cards. On the sale of the trade-in- Doubtful, and if you came the next day why didnt you just ask us right there to look at your car? ANd if you already "cleaned" it why did you if you knew you were coming back the next day? On the "Dodging" matter- You just said you came back the next day.........why was this not brought up. IF you drove home and back and there was an issue you would have clearly noticed it and we could have addressed it. On the service request, - we offered assistance and you refused because they were not on your terms. YOu clearly drove the vehicle more than 1000 miles, embelished how long after you had an issue and even inflated the price you were told about the alignment. THis all could have been resolved if you just came to us and told us from the begining. but unfortunatley when a vehicle is driven for that long and with that many miles, it is more than plausible that a road hazard occured. Instead you made allegations that the vehivcle was sold to you like that and that you noticed it 3 weeks and 1000 miles later. I hope this is the last we hear about this.

Sep 19, 2024 -

zachary.j.levy responded

We seem to be talking past each other and you're not understanding the fact pattern I tried to lay out. And yes, this is the last you'll hear of this because I've taken this as far as I can. Either way, I appreciate you responding publicly to illustrate the quality of customer service I've experienced. I'll be utilizing other local dealerships for my service going forward.

September 10, 2024

Horrible service from finance department! I have been trying to cancel my extended warranty within the 30-day grace period with Finance Manager, Stephen Rosen, since the first business day af More

by johnnydebt
Finance Experience
Recommend Dealer
No
Employees Worked With
Stephen Rosen
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September 08, 2024

Everyone was very professional and Catherine is a number one salesman she was great and super professional More

by RL196565
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
sales sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 07, 2024

Excellent experience right from walking in the door to walking out the door staff are amazing More

by VAMADO243
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
sales sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Morell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Carella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Canlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ANGEL ALVAREZ
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September 07, 2024

Made my appt online for my55k checkup, Oli change , rotation of tires all handled quickly and professionally, Well run dealership. Thank you again More

by JJD8660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 07, 2024

Estoy muy agradecido por esta excelente atención que me dieron en la Toyota de Hackensack el personal con quienes sostuve un contacto son muy amables en todo el sentido de la palabra gracias More

by JAIROGP115
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 05, 2024

Great team and responsive. Seems very honest and good vibe on the showroom floor- end. More

by Toyota1958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 05, 2024

Very organized. The service was efficient and fast, I have no complains!! I will recommend. More

by ACOLASVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark, Bob Giordano.
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September 04, 2024

Thanks to Melissa, Michael and Chris for getting me up and running. Actually up and charging, 👏👏👏🤣 More

by DIANER1128
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael. Chris
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September 04, 2024

Staff are very friendly and accomodating. JR sales rep is very nice, patient and worked with us smoothly and answered all our questions. Mike who helped us with financing is really nice & h More

by G3
Recommend Dealer
Yes
Employees Worked With
John Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike- Finance
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