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Toyota of Hackensack
Hackensack, NJ
4,053 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,053 reviews
June 25, 2020
Always easy and quick. Although very occasionally curt at drop-off, the service people here are extremely competent, pleasant, informative, and careful. I always know my car Although very occasionally curt at drop-off, the service people here are extremely competent, pleasant, informative, and careful. I always know my car is in good hands. More
by Prius Owner since 2005
Verified CustomerEmployees Worked With
Tyrone Munoz
June 25, 2020
no gimmick it was a good experience very professional no pressure very smooth transition.for sure a good dealership to sell or buy a car..thank you. it was a good experience very professional no pressure very smooth transition.for sure a good dealership to sell or buy a car..thank you. More
by PETILON
June 25, 2020
disappointed I purchased a 2019 Rav 4 Aventura and I found that it did not have an owners Manual in it. I went back and was told that they did not have one. I had I purchased a 2019 Rav 4 Aventura and I found that it did not have an owners Manual in it. I went back and was told that they did not have one. I had to contact Totota Headquearters to get results. Also when I picked up my license plates , I was handed the plates and no assistance in putting them on. I took them home and put them on myself. Also I when I took my vehicle to a garage that does inspection, I was informed that I was supposed to get a 5 year dealer inspection sticker. When I called I was told that being this was a used car (3500 miles) I was not entitled to one. When I check the NJDMV web site, it stated that any vehicle purchased at a dealer that is less than 5 years old IS entitled to a 5 year dealer inspection sticker. So it could have saved 0ver $190.00 in inspection fees. I am a previous Toyota owner and I purchased that Toyota at Hackensack and had it serviced there for 8 years and never had a problem--now I will stay away. More
by EKUKALSKI
Employees Worked With
June 25, 2020
Awesome experience! Very professional, informative, accommodating. The easiest car buying experiences I've had over the internet. I've got a good price, no pressure, an Very professional, informative, accommodating. The easiest car buying experiences I've had over the internet. I've got a good price, no pressure, and they delivered the car to my driveway and picked up the trade-in More
by ilyubarsky
Employees Worked With
June 25, 2020
perfect Excellent service. Respectful customer service. Made me feel like I was important. A very pleasant experience. Excellent covid 19 observation. I Excellent service. Respectful customer service. Made me feel like I was important. A very pleasant experience. Excellent covid 19 observation. I felt that my health was safe at the dealership. More
by ippolito60
Employees Worked With
Stephanie Apgar
June 25, 2020
Melissa was amazing! Very nice, understanding, and accommodating. I told her exactly what I wanted and what my budget was and she wasn’t pushy at all. I’m so happy with my purchase! accommodating. I told her exactly what I wanted and what my budget was and she wasn’t pushy at all. I’m so happy with my purchase! More
by kmgonzalez813
Employees Worked With
June 25, 2020
Friendly staff- very informative and concerned about meeting the customers concerns. Kept me very informed about the status of my car when it was being serviced meeting the customers concerns. Kept me very informed about the status of my car when it was being serviced More
by AROCCO123
June 25, 2020
As a loyal Toyota customer for many years I am saddened to say, I have had THE WORST experience with Hackensack Toyota. My 2019 Toyota Tacoma has been under recall since January 13, 2020 with no known repa to say, I have had THE WORST experience with Hackensack Toyota. My 2019 Toyota Tacoma has been under recall since January 13, 2020 with no known repair to date. As I am concerned about the safety of my family, Toyota corporate arranged for a loaner until the repair was completed. I was told by the service manager, he would contact me within a few days when he had a loaner for me. This is now six months later. My wife and I have been leasing vehicles from Hackensack Toyota for the last 10 years and were once loyal Toyota customers. Unfortunately, I don’t think that trend will continue. More
by CCRUGNOLA
June 25, 2020
how gratfull pepol its a nice morning sun out sow brite the service sow grat ann frandly with serviceing the corola ann with delr shep wan my car is 10 yers.... its a nice morning sun out sow brite the service sow grat ann frandly with serviceing the corola ann with delr shep wan my car is 10 yers.... More
by SHMUELE1454
Employees Worked With
June 24, 2020
Not a great as you think. I traded in 2 cars and am still getting registration renewals from NJMVC for the cars I traded in and she's made it my problem. I purchased 3 vehicles in total from your dealership. getting registration renewals from NJMVC for the cars I traded in and she's made it my problem. I purchased 3 vehicles in total from your dealership. NO MORE More
by carminecroons
Employees Worked With
Miriam Shanken
