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Toyota of Hackensack
Hackensack, NJ
4,053 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,053 reviews
May 23, 2020
Excellent Service They were efficient, punctual and friendly. The best part is that pick up and drop service they provide to customers within a 5 mile radius. They were efficient, punctual and friendly. The best part is that pick up and drop service they provide to customers within a 5 mile radius. More
by CDILORENZO0
Verified CustomerEmployees Worked With
May 23, 2020
Excellent service. Very friendly staff and very accommodating. Attentive to my concerns and questions. My car was very clean when purchased. Would highly recommend this dealer! accommodating. Attentive to my concerns and questions. My car was very clean when purchased. Would highly recommend this dealer! More
by Mikayla
May 22, 2020
Do not patronize this dealership you will regret it. They don’t respond when you have a problem. STAY AWAY! Horrible Customer Service! Get everything in writing if you must buy here,my experience has been ho don’t respond when you have a problem. STAY AWAY! Horrible Customer Service! Get everything in writing if you must buy here,my experience has been horrible. They are all over you until you buy then they disappear on you. Finance people are pressuring you to add a warranty and they don’t honor their word. 4 months trying to get a refund for an extended warranty which I canceled and they never submitted. Taking advantage of people during this pandemic is shameful!! More
by joeluisbatista
Employees Worked With
Other Employees :
Steven Rosenberg
May 22, 2020
4th Complimentary ToyotaCare Service The team and staff at Toyota of Hackensack are always professional, courteous, friendly and helpful. During the Pandemic, the location was clean and s The team and staff at Toyota of Hackensack are always professional, courteous, friendly and helpful. During the Pandemic, the location was clean and spotless. I felt safe in the environment and everyone was able to handle my needs quickly. More
by TomWomg
May 21, 2020
This was the absolute easiest truck purchase I have ever made. I made an apt to see the truck and was in and out within 1 hour including a test drive. Went back to pick it up a few days later and was there made. I made an apt to see the truck and was in and out within 1 hour including a test drive. Went back to pick it up a few days later and was there no more than 30 mins. Miriam is a real pleasure to work with. Will definitely be back once my other lease is up. More
by Rizzol13
Employees Worked With
Miriam Shanken
May 21, 2020
The staff was friendly from the time I entered. Although it was a long time to work on the recall and service, I was told ahead of time. There were no unpleasant "surprises. I was happy ! Although it was a long time to work on the recall and service, I was told ahead of time. There were no unpleasant "surprises. I was happy ! More
by GPRENDERGAST
Employees Worked With
I am not sure
May 21, 2020
Absolute pleasure doing business with them.Highly Absolute pleasure doing business with them. Highly recommend Melissa Louissaint(sales rep). Very professional and a great experience through out eve Absolute pleasure doing business with them. Highly recommend Melissa Louissaint(sales rep). Very professional and a great experience through out even in these trying times. More
by shaunmunnelly
Employees Worked With
May 21, 2020
As always, excellent service, including knowledgeable, courteous and helpful staff. With the recent Covid 19 it was good to see precautions being taken during service. courteous and helpful staff. With the recent Covid 19 it was good to see precautions being taken during service. More
by TONYACUBBY
Employees Worked With
Service Dept Staff - 5??
May 21, 2020
Tough Times but ended well. Staff worked her during covid 19 crisis to get this car to me. There were bumps along the way but each person tried to make up for the others that w Staff worked her during covid 19 crisis to get this car to me. There were bumps along the way but each person tried to make up for the others that were not present. More
by JOEBSTREAM
Employees Worked With
Other Employees :
Juan C. He moved to finance but he really helped me when most people were gone.
May 20, 2020
Great customer service, slightly pricey the customer service is super friendly and helpful, the pricing for some of the service items are a little high. and the itemized bill is a little con the customer service is super friendly and helpful, the pricing for some of the service items are a little high. and the itemized bill is a little confusing but other than that - no negative reviews More
by SWONG.CO
Employees Worked With
tall skinny black guy, shuttle driver
