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Toyota of Hackensack
Hackensack, NJ
4,021 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,021 reviews
May 02, 2020
First-rate customer service Excellent service, as usual. We checked in quickly and we were telephoned when the work on the car was done. Always a pleasure to deal with Toyota. Excellent service, as usual. We checked in quickly and we were telephoned when the work on the car was done. Always a pleasure to deal with Toyota. More
by DENDRAC
Verified CustomerEmployees Worked With
Joe H
May 01, 2020
The team was very nice and made me feel welcome to be there. The Service was spot on and everything was good from start all the way to the end. My car felt like it was new. there. The Service was spot on and everything was good from start all the way to the end. My car felt like it was new. More
by HENDERSON2224
May 01, 2020
I've never been to this dealer before for service. I called up and had an appointment the same day within hours. When I arrived everything went smooth. The service writer told me it would take 1 to 1.5 called up and had an appointment the same day within hours. When I arrived everything went smooth. The service writer told me it would take 1 to 1.5 hours. In about 50 minutes he came to get me and my service was done. This dealership is also adapting well to the COVID-19 pandemic practicing social distancing and minimal contact with customers. Will definitely come again. More
by Ed T
Employees Worked With
Service Department
April 30, 2020
Bought a car during the height of the COVID shutdown and they made the process painless despite being limited in staff, access to their own facility not even being allowed to accompany me on a test drive. they made the process painless despite being limited in staff, access to their own facility not even being allowed to accompany me on a test drive. I never expect to have a good experience at any dealership. This experience was excellent and far exceeded my expectations. More
by Kvariant
Employees Worked With
I can’t be sure who exactly I worked with. The provided list has employee pictures and everyone was wearing masks!
April 28, 2020
Joe was very helpful and professional. I got an appointment same day. I was treated very well. Great prices All issues well explained. Amazing results appointment same day. I was treated very well. Great prices All issues well explained. Amazing results More
by ARJMIRANDA
Employees Worked With
Joe
April 27, 2020
Nice people... every time that I ask a question they always have the answer. They make me smile all the time. It looked like good place to work. always have the answer. They make me smile all the time. It looked like good place to work. More
by PROSCIAANGELA
Employees Worked With
Other Employees :
Mallory Wesner, Mary Green
April 25, 2020
Hospitality and Professionalism, thank you. It was a pleasure working with Jonathon Munoz. He was helpful with the trade in and new vehicle purchase process. pleasure working with Jonathon Munoz. He was helpful with the trade in and new vehicle purchase process. More
by G4TALEZA
April 24, 2020
Great service during these difficult times All the personnel was very polite and aware of the covid virus. Hard to buy a car in this environment, but the dealer did a great job. All the personnel was very polite and aware of the covid virus. Hard to buy a car in this environment, but the dealer did a great job. More
by HARLYDOG219
April 23, 2020
Louis Dragonnetti was Awesome! He assisted me with my service request and I was very satisfied with the services I received. I will always reccomend Toyota of Hackensack. service request and I was very satisfied with the services I received. I will always reccomend Toyota of Hackensack. More
by SCHAMBERS2240
Employees Worked With
Louis Dragonnetti
April 22, 2020
Welcoming It was just like any other visit to the car dealership, get my car in and get out as quickly as possible and hope the price is reasonable. It was just like any other visit to the car dealership, get my car in and get out as quickly as possible and hope the price is reasonable. More
by WARLEIGH
Employees Worked With
Stephanie Apgar.
