Toyota of Hackensack

Diana C was great. She made the process of learning more about cars and the new car I got seem so much easier! She made the process of learning more about cars and the new car I got seem so much easier! More

Excellent service and communication. My issues were resolved in a timely manner and the service advisor (Marissa) was in touch with any updates on the vehicle. Highly recommend the servi My issues were resolved in a timely manner and the service advisor (Marissa) was in touch with any updates on the vehicle. Highly recommend the service department at this dealership! More

I was sold a lemon by Toyota of Hackensack. The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota service center from the previous owner, all of which was promised to be taken care of at the time of purchase. I purchased the car and agreed to wait for delivery because they promised to detail and service the car. I have the pictures that I sent to the salesperson. I called several times and tried to obtain help. I was told several times someone would call me back. No one did. I literally had to call from my work number to get the original sales person to take my call. When I was finally connected to a sales manager, all I asked for was a diagnostic. He said he would get back to me, 3 months later, he never has. I took the car to a different service center and dealership that did a diagnostic and stated the transmission on the vehicle was completely shot, and Toyota would have seen the problem had they done a proper inspection. Cost to repair the transmission was over $9,000. In addition, I also just received notice of violations and fines accrued under the dealer tags when their staff drove it to deliver the car. When I did not get a response from Toyota Hackensack, I contacted Toyota Headquarters trying to go through the proper channels to resolve the issue before going through lemon lawyers. I must say that Headquarters has diligently tried to assist, and all their representatives have been kind and genuine in their efforts, but Toyota of Hackensack was also unresponsive to them as well. Toyota of Hackensack has dishonest practices and the staff I encountered after learning they sold me a lemon lacked integrity. As a Toyota customer for over 20 years, who believed in the integrity of the brand, I waited 4 months to submit my review, trusting that they would do the right thing. I am beyond shocked and disappointed. I would never recommend this dealership in Hackensack. The only thing they offered as a solution was to detail the car if I brought it back to Hackensack. I wouldn't trust them to service my car even on a detail that they both promised and owed me. I am not someone who writes negative reviews on business or staff, because I think about people's livelihoods. But in this case, I had to. I hope to prevent someone from experiencing the nightmare I have experienced with Toyota of Hackensack. They deserve zero stars. More

Staff is knowledgeable and helpful, and they have customers’ best interest at heart. Transparent and never oversell anything, which is rare in the industry. customers’ best interest at heart. Transparent and never oversell anything, which is rare in the industry. More

Dealer was fair on the price and accommated our needs. Car was in good condition Car was in good condition More

Great sales person, Jeff. Got me into exactly the car I needed. Finance was easy. Beautiful Camry in my driveway! Got me into exactly the car I needed. Finance was easy. Beautiful Camry in my driveway! More

Everyone was very nice and helpful. I appreciate being told the cost ahead of time and being called for approval if something else needed to be done. Also appreciate the same day serv I appreciate being told the cost ahead of time and being called for approval if something else needed to be done. Also appreciate the same day service. More

Jimmy is the most compassionate salesman. A definite asset. Great dealership The best sales person A definite asset. Great dealership The best sales person More

I have been dealing with Hackensack T I yota over 10 years purchased appro.4 vehicles always had them to maintenance on my vehicle and always been happy with their service and personnel. years purchased appro.4 vehicles always had them to maintenance on my vehicle and always been happy with their service and personnel. More

Great service and very helpful. Everything was smooth. Abby was great and I had everything taken care of at the time of pickup. Everything was smooth. Abby was great and I had everything taken care of at the time of pickup. More