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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
6,087 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, ...
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43301 12th St West

Lancaster, CA

93534

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Showing 6,087 reviews

February 03, 2024

Fast, professional, and friendly Doug was super friendly and thorough and the service was fast. Great experience. More

by yula_jad
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Feb 05, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

February 02, 2024

It was fast My request was taken care Exactly as a request Great communication Prompt responses More

by avceron333
Recommend Dealer
Yes
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Feb 02, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

February 02, 2024

I pay $210 dollars for them to do a digianostic. on my vehicle. The up date was not the reason why my check engine light was on.the very next day the light came back on. More

by andreaottley14
Recommend Dealer
No
Employees Worked With
Erick Bravo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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Feb 01, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. You can reach out to me by calling (661) 952-2103.

Feb 01, 2024 -

andreaottley14 responded

I took it back and they had my vehicle for 3 days and then tell me to take it to the dealer because they don't know what is wrong with my vehicle. They didn't know what the code mean so they charge me for nothing because they didn't do nothing to my vehicle. I pay toyota $210 for diagnostic test and then when i took it to lexus that was $245 for diagnostic again because they cannot use the one from Toyota. Some of the reason why the check engine light was coming on they should have seen that at Toyota. Anyway I will never go back there

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Feb 01, 2024 -

andreaottley14 responded

I just learn a lesson because on the end it cost me more money. But my vehicle is at the Lexus Dealer getting the properwork done.you apologize but thats not helping me at all i pay $210 for nothing because the update was not the problem with my Lexus. I think i should get at least half my money back because you did not do nothing to my vehicle

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Feb 02, 2024 -

andreaottley14 responded

Sorry doesn't help the situation because i ended up paying $455 just on diagnostic. Thats a lot of money

Feb 02, 2024 -

Toyota of Lancaster responded

I'll definitely look into this but I need a bit more information so I can find you in our system.

Feb 02, 2024 -

andreaottley14 responded

My name is Andrea Ottley and I brought my 2016 Lexus RX 350 on 1/18/2024 because my check engine light came on.they said the diagnostic saying it's a soft ware up date it needed.. The very on the 1/19/24 the check engine light came back on.I called and let them know the light is back on again. I brought it back on 1/20/24 and they kept it until 1/23/24 and told me that I can come pick up my Lexus because they don't know what is wrong with it that I need to take it to the dealer. So I took it to the Valencia Lexus dealer...the diagnostic shows $5,000 Worth of work that they should have seen when they did the diagnostic test..my email is 661-416-4297 and my email is andreaottley14@yahoo.com

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February 01, 2024

Andrew Gonzalez was informative and very helpful when we purchased our vehicle. However, when we reached out to him, via text, a week later regarding a scratch and the status of our FOB key, he texted us ba More

by hulagirl777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. I will be sure to have one of our Representatives reach out to you.

Feb 01, 2024 -

hulagirl777 responded

Thank you for your quick response. Melissa has called my husband and she is working on giving us our options, which is very much appreciated. Andrew has texted us, apologizing for his late response and asked if we have already been assisted by the service department. My husband informed him that he has been in communication with Melissa. However, Andrew has not addressed our request for the status of our FOB mechanical key, which my husband reminded him again. Andrew has been aware of this question since the day we purchased our vehicle and he had told us, several times, that he will look into it. Unfortunately, we still don't have an answer. We're aware that we didn't respond to the review earlier; we were enjoying our vehicle! Then the issue with the scratch came up and brought it to Andrew's attention, adding the FOB mechanical key question we had. We thought this was a minor problem and will be quickly resolved so we can write a glowing review. Unfortunately, it took our review to get action on the scratch, but still don't have an answer regarding our FOB mechanical key. If anyone else can assist us with the FOB mechanical key, we would appreciate any assistance we can get. Thank you.

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Feb 02, 2024 -

Toyota of Lancaster responded

I'll make sure we get back to you in regards to the FOB

Feb 02, 2024 -

hulagirl777 responded

Thank you so much, we really appreciate it!

February 01, 2024

Great experience! Annie is phenomenal! Excellent customer service ???????? Annie made my entire experience pleasant! More

by nashvillesbest
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
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Feb 01, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

February 01, 2024

Mauricio is always a great help. He goes above and beyond to make sure he gives the best advise More

by Miguel Castillo
Recommend Dealer
Yes
Employees Worked With
Mauricio
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Feb 01, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

February 01, 2024

Fernando Leon was great. Very helpful! Great job. I love my new car!! Love it More

by Alterrion
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

January 31, 2024

Nice people, nice layout, timely and transparent with repair time and costs, just as expensive as Frontier, Northridge and Hamer,but without the lies and subterfuge, particularly at Hamer. More

by Jthmpsn001
Recommend Dealer
No
Employees Worked With
Erick and a part time Sunday writer.
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Jan 31, 2024 -

Toyota of Lancaster responded

Thank you for taking the time to leave us a review. We hope to welcome you back soon!

January 31, 2024

I liked him he knows more than other people Going at the dealership sometimes it takes longer to wait More

by ALMAGUINTO5827
Recommend Dealer
Yes
Employees Worked With
Mauricio
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Jan 31, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

January 30, 2024

By far one of the worst experiences. Took the car in for a simple recall and it took days to get back. I was waiting at the dealer for hours without updates. More

by Ricbel523
Recommend Dealer
No
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Jan 30, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. If you would like to discuss further you can reach me at (661) 952-2103

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