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Toyota of Lancaster

Lancaster, CA

4.5
5,976 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,976 reviews

November 29, 2021

Associates are friendly and the service provided was quick and efficient. I have no complaints More

by AMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 26, 2021

Little to no communication, tried to return car back to us incomplete and a safety hazard, lied about promises made to use, told to clean animal fecal & urine without offering gloves or safety equipment. D More

by waynsecurity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Caso
Dec 16, 2021 -

Toyota of Lancaster responded

Hi waynsecurity, We understand your frustration in dealing with this situation. It's challenging to deal with the invasiveness of Mother Nature. We also apologize for the Service Advisor not giving you the proper personal protection equipment to empty your vehicle when we realized what happened. However, we did have the car cleaned, sanitized, and repaired. Please contact our customer relations manager, Teresa Caso, at 661-952-2103 if you feel we did not return your vehicle to your satisfaction. We appreciate your business and wish you and your vehicle safe travels. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

November 25, 2021

I was happy to make arrangements with this dealership to leave and pick up my vehicle while living so far away. More

by FAUSTOZF
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2021

Great service, great advisor and great atmosphere. I will recommend this dealer for any of auto services. More

by PERURO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
November 21, 2021

Average dealership typical services nothing special. If you need a car it's an okay place to go too. Felipe Torres was the better employee I interacted with. He was clear with everything and didn't give wi More

by TALIANALEC4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felipe Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2021

Great purchase experience... Felipe Torres is very knowledgeable of the vehicle i purchase. He gave me the information I needed to make my buying decision, great overall experience. Will definitely ke More

by jazmynrenteria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Boghos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2021

The Service Rep was very helpful and explained everything in detail. She was very courteous. More

by INFO92
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2021

Great service. Timely and no extra charges for services or parts. Recommend work was appreciated More

by SCALLEN13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2021

The facility is always neat and clean and the service is excellent, timely and at a fair price. More

by EMMETTBOYDSTUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2021

The best dealer I experienced sales person was nice an great. And also the finance person. More

by miguelleon1974
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Boyle
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