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Toyota of Lancaster

Lancaster, CA

4.5
5,991 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,991 reviews

December 21, 2020

Very helpful. Spent the time to help me choose the best loan for me. I will be Going back to him for the next vehicle I purchase. More

by Jj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2020

The associates were extremely professional and very helpful. Made getting my car serviced very easy I would definitely go back as long as the service I need is affordable. More

by S.LZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Santamaria
December 20, 2020

He didn’t tell me till after I drove up to the high desert twice and bought a car that they could’ve delivered it to me also the car delivery room was full of smoke More

by JEFFJONESMAY16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo Vazquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2020

not to good...cause some of the employee sometimes they are rude..they make costumer waited for long hour before they entertain it.thank you More

by SAMMYALLANRENA
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : junior, Hernan Garay, Refugio Garcia
December 18, 2020

Excellent Service. They always take care of all my service needs for both of my Toyota and Scion vehicles. I would highly recommend Toyota of Lancaster. More

by zampedri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
December 16, 2020

Scheduling service is always quick easy. Entire staff is friendly and courteous from the time you drive up and are greeted in the service isle, until you drive off. Chanin is awesome! More

by CACLAIMJUMPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2020

Thank you to help me get the best deals for my car services excellent customer service and make feel welcome.wish you all merry Christmas and see you soon. More

by TONYPAINT12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Grabbit, Stephanie Santiago, Michael Santamaria
December 15, 2020

Initial Experience with sales person was good but when I came back a a few days to remove extended warranty was given the run around. Was told that the process took from 6weeks to 2 months. It has been a More

by ANAC01987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Toyota of Lancaster responded

Hi ANAC01987, The three managers all told you the process could take up to two months. They were correct. It can take less time, but with COVID-19, many accounting procedures are taking longer to process. The check for the GAP insurance was issued on 12/10/20. The Vehicle Service Agreement & Pre Paid Maintenance refunds were issued 12/14/20. The Tire & Wheel will be issued by Toyota Financial Services and was processed on 12/10/20. All of the canceled service agreements will be deducted from your loan's balance and will shorten your term of payments. Please don't hesitate to contact me if you have any additional questions. Have a good evening. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

December 14, 2020

Excellent service. Helped me get a new car after coming in for a used car at a great deal. Clear and very helpful with any questions I had. 10/10 would recommend. More

by Brianalvarenga16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
December 14, 2020

So far we have always had a great experience every time we go in to the dealership for service on both of our new cars. More

by T and T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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