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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
6,466 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 6,466 reviews

January 01, 2021

Very satisfied with Toyota Lancaster's service, they were tentative, professional and speedy. I had a great experience visiting this car dealer. Job well done! More

by JULIO_VLLGS
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 31, 2020

Rude. Laughs at you when your trying to show or explain yourself car troubles .. nothing got accomplished cause they could not find it on there machine More

by MCWHORTER1965
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2020 -

Toyota of Lancaster responded

Hi MCWHORTER1965, We're very sorry to hear that was your perception, and we apologize for making you feel uncared for. We see in your file that we were unable to duplicate your concern. This is an important first step in our process with Toyota Corporate. Unfortunately, if we can't corroborate the concern, then we cant move forward with a correction. If your vehicle continues to make this noise, please try to get it to us if you are anywhere close by. Please let me know if I can assist you in any way. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

December 31, 2020

Douglas in the Service Department was excellent. He took the time and went over the cost of each service item which they were going to perform. More

by JRHOMANJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 30, 2020

Most of the time I encounter problems with the service department. Whats the point of the point by point inspection that came with the car when I bought it if theyre not checking unless I tell them. And s More

by REDROSES1036
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick Bravo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2020 -

Toyota of Lancaster responded

Hi REDROSES1036, We understand how this may frustrate you, but unfortunately, we follow Toyota's national policy. We don't patch or repair tires. We only replace them. Your advisor is your voice here. We encourage you to discuss any lingering questions or concerns with them. However, if you feel that you are not receiving the proper customer care, please contact Teresa Caso, our Customer Relations Manager, for additional service. We look forward to providing you with a better experience. Thank you for making us aware of this situation. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

Dec 30, 2020 -

REDROSES1036 responded

Sure thats the policy right but just thinking that a almost perfect tire will be replace in a costly price and will turn out to be nothing wrong with the tire if not seen closely.

Dec 30, 2020 -

Toyota of Lancaster responded

Toyota feels that this is the safest approach, and out of an abundance of caution, the most dependable for our family of customers. We understand it is a more expensive decision. We are all drivers too. We do appreciate your feedback and are happy to see our customers engaged with our process. Thank you, REDROSES1036

Dec 30, 2020 -

Toyota of Lancaster responded

Hi REDROSES1036, We understand how this may frustrate you, but unfortunately, we follow Toyota's national policy. We don't patch or repair tires. We only replace them. Toyota feels that this is the safest approach, and out of an abundance of caution, the most dependable for our family of customers. We understand it is a more expensive decision. We are all drivers too. Your advisor is your voice here. We encourage you to discuss any lingering questions or concerns with them. However, if you feel that you are not receiving the proper customer care, please contact Teresa Caso, our Customer Relations Manager, for additional service. We do appreciate your feedback and are happy to see our customers engaged with our process. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

December 30, 2020

Rodrigo was very helpful. He answered all my questions and explained everything in detail . He took his his time in explaining all the features on the car. He made me feel welcomed and not rushed. Thank More

by aleyda.medina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wengert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodrigo Rojas
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December 29, 2020

Best salesman ever! I wouldn’t recommend anyone else. Long story short - he answered all my question and made sure the perfect deal was made for my family and I. More

by Jeff R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodrigo Rojas
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December 29, 2020

Great people at Toyota of Lancaster, did their very best to make sure trading my CH R was smooth and stress free. Thank you very much. More

by YNGRAM95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Baltier, Xavier Estevez
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December 28, 2020

Rodrigo was very helpful. He spent the time to help me choose the best car and model based on my requirements. I definitely recommend him. More

by Roger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodrigo Rojas
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December 27, 2020

Super awesome, friendly, and also very helpful. Wouldn’t be happier anywhere else tbh... Thanks a lot to Raed, Ian in finance and Bravo for helping me out !!! Really appreciate it !! More

by OMAM5997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raed Alzrigat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 26, 2020

Great service department . They got me in and out in a timely manner and I was very happy with my service. I recommend using them for any service needs. More

by prattdan73
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
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