Back

Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,009 Reviews

4,009 Reviews of Toyota of Lancaster - Service Center

Sort by
June 29, 2025

Erick Bravo is a fantastic service advisor who demonstrates a high level of care and consideration for the customer and ensures no question or concern goes unanswered. More

by none25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Toyota of Lancaster responded

Thank you for your positive review! We're happy you had a good experience and are always looking for ways to improve—feel free to share any suggestions!

June 28, 2025

I really liked the service that they gave . They were all really nice and helpful. More

by Marines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

June 27, 2025

I am very pleased with the way Doug and this dealership cared for our Tundra, kept us informed and assisted us when things didn’t work out as we had planned More

by mamdf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

June 26, 2025

Came to look at some cars and the salesman was super friendly professional plus on his job to help us out on looking for the right car to get. We looked at 3 nice vehicles one was a crossover other was More

by BIGKATOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Adcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Carraway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Chavez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grizzell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Alvarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Laughton
4.0
This rating includes all reviews, with more weight given to recent reviews.
antonio laughton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

June 26, 2025

Professional and fast I really don't like answering long surveys, you guys really pester me on this More

by PAPRIKA1757
Recommend Dealer
Yes
Jun 27, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

June 26, 2025

Efficient service in a timely manner. Communicates threw out the prosses updated threw out service. More

by DISCASTILLO3434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

June 24, 2025

The Service Department on my car was awesome. The time it was fair. Good customer service. This dealer offer you free coffee as a courtesy. Some other dealers offer you gourmet coffee and coo More

by aoviedoa69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe García
Jun 24, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

June 24, 2025

Thanks for treating an old car as well as you would treat a new one. More

by csueshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jun 25, 2025 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

June 23, 2025

Rude and sarcastic employee, I was being held by one associate trying to figure out if my visit that day was going to be complementary when another came up and got rude about it. I should’ve got his nam More

by LYSSALAMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Jun 23, 2025 -

Toyota of Lancaster responded

I’m sorry to hear about your experience. I appreciate you reaching out and am sorry to learn that our customer service has fallen short of the level you deserve. Thank you again for taking the time to share your feedback with me – we take all reviews seriously and will use them in our continuous improvement efforts!

June 21, 2025

Very professional environment,welcoming and friendly. accommodates my service needs when needed as a walk-in SHANNON and Doug are awesome and helpful when I come in for my service needs on my vehicle. More

by staciadelaney
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chanin Yescas
Jun 23, 2025 -

Toyota of Lancaster responded

Your kind words about our service are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

1
...