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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,945 Reviews

3,945 Reviews of Toyota of Lancaster - Service Center

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March 02, 2025

I waited in my car for a while without any acknowledgement, the service tech was not friendly, probably not having a good day. I tried to get his opinion on what was recommended for my vehicle More

by garzacj23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember the guys name, but he is not listed above.
Mar 03, 2025 -

Toyota of Lancaster responded

Thank you for letting us know about this. Your feedback helps us do better. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. You can always contact us at (661) 952-2103 if you have any questions or comments.

February 28, 2025

Very professional and customer oriented. Great service and communication. I had to wait in the comfortable waiting area and they performed the service quickly. More

by tsings45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 27, 2025

Toyota of Lancaster has been out dealership for years and we have our cars serviced there. I have been satisfied with their technicians and service writers every time. More

by jamesrhelm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 27, 2025

Excellent Excellent service and customer service Would definitely recommend Excellent service and customer service Would definitely recommend and take my car back for any future repairs More

by ANAID781
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Feb 28, 2025 -

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

February 26, 2025

Honored their warranty and made themselves available to make appointments when necessary. Overall pleasant experience More

by MIGUELROSAS45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

February 25, 2025

Recall notice about Battery new hardware installed took a little longer than expected but it got done N/P More

by FOXHOUND19561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 25, 2025

The service was phenomenal, I forgot to make an appointment and went as a walk-in and they accommodated me super quick! Gilbert Gabriel? Or Gabriel Gilbert was the service manager and he was totall More

by Devin Gallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Gilbert? Gilbert Gabriel?
Feb 26, 2025 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Gabriel Gilbert receives the recognition he deserves. Thank you again and have a great day!

February 24, 2025

Easy to schedule a service appointment, staff very friendly and professional, I highly recommend this dealership for anyone who wants a hassle-free experience! More

by OSCARVCHAVEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 23, 2025

Hello Lancaster Toyota! ….I want to say my experience with your service department was outstanding!…the staff there are polite, respectful and very courteous!…and the service More

by Raulv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 22, 2025

I have purchased 2 cars at your Dealership. & your staff is friendly, knowledgeable & professional. Thanks More

by april80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Garcia
Feb 24, 2025 -

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

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