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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,946 Reviews
Call Service Center (661) 948-0731

3,946 Reviews of Toyota of Lancaster - Service Center

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December 18, 2023

All I needed this time was a part replaced for CarPlay. They did so under warranty, quickly, & it works fine now. More

by MALACH6
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
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Dec 18, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

December 18, 2023

He always very involved in every step of the work being done. Explains everything, has great customer service More

by SHELLIEBANKS
Recommend Dealer
Yes
Employees Worked With
Greg Grimes
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Dec 18, 2023 -

Toyota of Lancaster responded

I appreciate you taking the time to leave us a review! We hope to welcome you back soon!

December 18, 2023

Annie was very personable and professional. Glad I received coupons in the mail for certain services otherwise I wouldn't have done them. More

by Residual
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Report | Print
Dec 18, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with her.

December 18, 2023

Some reps are pushy but some really excel with c customer service. I love my Camry More

by ID2014TECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

December 17, 2023

1 word EASY! Dealer took care of my situation glad they were able to help! More

by mibraynn
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Larios
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Dec 18, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 17, 2023

Quick and thorough The guy that help me was very courteous and helpful I didn't have to wait long More

by Subtract12
Recommend Dealer
Yes
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Dec 18, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 17, 2023

Good. . But they didn't have all the parts for repair they scheduled and we had to make a second trip. Otherwise all good.. More

by RV52
Recommend Dealer
Yes
Employees Worked With
Mr. Garcia
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Dec 18, 2023 -

Toyota of Lancaster responded

Thank you for your review. We appreciate your feedback so we can make improvements to the service with provide our customers.

December 17, 2023

Great service. Everyone is courteous and professional. I liked that Doug was able to have someone take me to Enterprise to get my rental car. More

by KDOG222
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Dec 18, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 16, 2023

The service department gave poor customer service and did not try to apologize for the inconvenience nor compensate me . More

by CNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 16, 2023

Good. Good. Good. Good. Toyota was good they were great they were alright O wow so good More

by hansabanes
Recommend Dealer
Yes
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Dec 18, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

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