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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,947 Reviews
Call Service Center (661) 948-0731

3,947 Reviews of Toyota of Lancaster - Service Center

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December 08, 2023

It was a good experience from the momemt I dropped off my car to when I picked it up. More

by medranojosefina06
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Dec 08, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

December 07, 2023

Never new how great a place can be to get your car serviced easy and fast More

by Jeffcalero123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 06, 2023

Srevice technician Max did a good job in servicing our 2010 Prius. Keeping us in touch and updating us on the findings and whatever that needs to be serviced. Job well done. Thank you Max. More

by Emie.sabile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max from service department
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Dec 06, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 06, 2023

I’ve Been Going here forever and have had Really Great Customer Service Thank You!!! More

by CARSJ97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

December 05, 2023

Excellent Eddie was very helpful from beginning to end and always maintained promptly communication with me. More

by SILAGUAYO
Recommend Dealer
Yes
Employees Worked With
Eddie
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Dec 05, 2023 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

December 05, 2023

The issues I was having were addressed. The customer service was very good. I will go there again for services. More

by sellmj
Recommend Dealer
Yes
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Dec 05, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 05, 2023

I definitely recommend this dealership, Gustavo Alatorre is the best service advisor, he's friendly very knowledgeable and helpful I can always go to him with any problems with my car I highly recommend him More

by Kenia Arias
Recommend Dealer
Yes
Employees Worked With
Gustavo Alatorre
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Dec 05, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Gustavo Alatorre receives the recognition he deserves. Thank you again and have a great day!

December 05, 2023

The service was unbelievable! !! Very communicative. Very pleasant. Very quick. Simply AWESOME! I will absolutely be back again and again! More

by MEPAXTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Dec 05, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 05, 2023

Very efficient Helpful Good service Excellent staff They were very thorough and used my warranty even though I was transferring from florida More

by Momin2012ahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

December 04, 2023

I have been a loyal customer for 5 years at this dealership, I purchased my car there. I would say the Service has gotten bad unfortunately. More

by Soundgirl
Recommend Dealer
No
Employees Worked With
Annie Vodegel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
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Dec 04, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

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