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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,995 Reviews
Call Service Center (661) 948-0731

3,995 Reviews of Toyota of Lancaster - Service Center

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March 31, 2025

I have taken my car 3 times and it is still not fixed came back with a cracked windshield and carpet still not fixed More

by SHANIQUE165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregg
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Mar 31, 2025 -

Toyota of Lancaster responded

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. You can contact us at (661) 952-2103.

March 31, 2025

The customer service and inspection of the car. They kept me informed through technology about the car. More

by Frances
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

March 29, 2025

I’m very happy with the costumer service and that that I get from you guys thank you More

by albinohernandez1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Mar 31, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

March 29, 2025

Chanin is an exceptional person and really cares about the customers. Thank you so much! More

by CHRISTIAN93550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

March 29, 2025

The service is fine. I would never buy another car from you again though the way you sell cars and add-ons without telling the customer first you take a $13,000 used car More

by JOE175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to share your experience. This is not how we aim to run our business. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time. You can feel free to reach out to us at (661) 952-2103.

March 29, 2025

The service is very bad, I pay to diagnose electric cable $ 240.00 and they don’t never found any problem. But if paying for the diagnose. Is crazy the customer service. More

by Juan Riega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Toyota of Lancaster responded

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. You can reach me at (661) 952-2103 so we can look into this matter further.

March 26, 2025

She was awesome fast and prompt. Thank you for providing great service. It took about 30 min for oil change and check out the fluids. More

by vmecoyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie vodegel
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Mar 26, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

March 26, 2025

Dealership need to price how much before u start service on it and also have a driver to drive you home instead of been up at dealership all day waiting on car to be service More

by UBYpickett661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Toyota of Lancaster responded

We would like the opportunity to investigate your feedback further. Please could you contact me at (661) 952-2103. We’ll work with you to resolve any issues as quickly as possible.

March 26, 2025

AMAZING SERVICE, HE ANSWERED ALL THE QUESTIONS AND CONCERNS WE HAD. WILL RECOMEND TO EVERYONE More

by nonE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

March 23, 2025

Do not take your car to Lancaster Toyota do your self a big favor . You will not leave happy . More

by jcadi24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chanin Yescas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Toyota of Lancaster responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. You can reach us at (661) 952-2103.

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