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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,957 Reviews

3,957 Reviews of Toyota of Lancaster - Service Center

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September 09, 2023

Was clean and service was good. I was first time customer so it would have been nice for someone to provide a brief overview of what to expect when sitting in the vehicle service li More

by JP_8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 11, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We will be sure to have better communications with our customers. We appreciate your feedback and hope to welcome you back again soon.

September 09, 2023

We go to toyota knowing we're getting the right service n quality workmanship, n the excellent customer service More

by debbiesubia2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

September 09, 2023

Excelente service , professional. And fast , very happy with the work the did I will recommend anytime More

by veronicanevares73
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

September 08, 2023

Great service courteous team, truthful. Always make me feel comfortable, I don't know what else to sa, More

by TEJURSTARJETUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

September 08, 2023

Chanin was great. Got all the work done quickly. Always very helpful and friendly and accommodating More

by yescha69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with her

September 08, 2023

What I like about this Dealer that they have well known employees and very helpful people I’m happy with their service More

by andrealiz18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Rojo
Sep 08, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve our Loyal Toyota Customers. Have a wonderful day!

September 08, 2023

As this has been my first Toyota purchase, I’ll say the service department has met my expectations. Unfortunately I can’t say the same for dealership I purchased it from. More

by lynxdddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

September 08, 2023

Super visor Eddie had poor customer service and did not have the courtesy to speak with me the customer for a service I specifically did not want. I will not be making Lancaster Toyota my dealership for fu More

by Cjscott06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept. Greg’s supervisor Eddie. Horrible experience & poor customer service
Sep 08, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

September 07, 2023

Toyota of Lancaster has exceptional service, the staff is courteous technicians are knowledgeable, always a great experience. More

by MamaG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
1.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our Team. We hope to welcome you back!

September 07, 2023

Service manager is a 100 out of 10! But the advisor I had was an idiot, didn’t know what he was as talking about. More

by Dona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the guys name and his piche isn’t here
Sep 07, 2023 -

Toyota of Lancaster responded

I'm sorry your visit started off on the wrong foot but I'm glad the Service Manager was able to make your experience a better one. I appreciate you considering our dealership to serve you.

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