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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,958 Reviews

3,958 Reviews of Toyota of Lancaster - Service Center

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August 18, 2023

Very professional, they were able to make me an appointment within a reasonable timeframe. The work done was great and were able to troubleshoot and fix my issue. Thank you. More

by SPDYGZO88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

August 18, 2023

Very nice and excellent service that you always want to go back.I will recommend everyone More

by SUSMANUKUAN59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Aug 21, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

August 18, 2023

I paid over 2,300 dollars and they did not complete everything I paid for. They did not do the balance of the tires and also the alignment (I believe). Not sure what else they did not do. Now I don’t t More

by OMADR001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
1.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

August 17, 2023

Worked hard to find exactly what we were looking for, color, style, interior. Good experience all around. More

by YOUNGBLOOD.DENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Mejia
Aug 17, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

August 17, 2023

I was not happy with service at Toyota in Mission Hills which ultimately resulted in Additional service needed at Toyota of Lancaster which no one wanted to take responsibility for. This resulted in me no More

by Noemail4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Toyota of Lancaster responded

I'm sorry to hear you had a bad experience at Toyota in Mission Hills. I hope we have been successful in meeting your needs here at Toyota of Lancaster. Please reach out to me at (661) 952-2103 if you have any questions or concerns

August 15, 2023

Great place, great employee's. ..dont push things you don't need...on time when they tell you it will be ready...up dates to your phone More

by mr_ndrws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

August 15, 2023

Awesome service my car got serviced very quickly, I like the automatic updates and the way they write up cars it makes it go very fast and smooth More

by ben_dewater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

August 15, 2023

I stopped in on a whim and was greeted by Christian Gutierrez. He was very polite, engaging and knowledgeable about the vehicle I was looking for. Received excellent service. More

by kelly.jean
Recommend Dealer
Yes
Employees Worked With
Cristian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

August 14, 2023

Excellent customer service. Everything went smoothly. Don’t know what else to say. I will be going back. More

by liga_smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

August 14, 2023

I brought my car from Toyota of Lancaster in 2008 and each time I had my car service they did an excellent job and the service price was right. More

by THOMASJACKSONLOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Toyota of Lancaster responded

We appreciate you giving us a 5 star review. Thank you so much for being a Loyal Toyota of Lancaster Customer. We look forward to serving you in the future.

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