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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,957 Reviews

3,957 Reviews of Toyota of Lancaster - Service Center

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August 12, 2023

Customer service is very poor. No greeting No have a good day.. Customer service is everything in a business More

by sal8gonzalez
Recommend Dealer
No
Employees Worked With
Service department
Aug 14, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. If you'd like to discuss anything further you can reach me at (661) 952-2103

August 11, 2023

I like coming here. Nice advisor and good service. Fast service too. See you again! More

by JCSARMIENTO651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

August 10, 2023

Ms Santos was very helpful and kept me apprised of my vehicle progress. The people at Lancaster Toyota are always very helpful. More

by lmcguire1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

August 10, 2023

5000 maintenance on our 2023 Highlander was great! Brenda did a great job facilitating the work after a glitch in the scheduling (on our part), in a very efficient and positive way. Thanks to her for More

by rayestis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Penaloza
Aug 11, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Brenda Penaloza receives the recognition she deserves. Thank you again and have a great day!

August 10, 2023

I was very happy with the service and Gus was very thorough with explaining what they did to my car. More

by RACHRODRIGUEZ8858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

August 10, 2023

Awesome experience Mr Bravo. Was on point n the snacks lady is adorable I’ll definitely return More

by ANNNEBBLETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 09, 2023

Me gusta como me atienden también me gusta la marca i no se tardan con el tiempo More

by BALERIOCRUZ29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

August 09, 2023

5 stars for service. I had an appointment and I thought I'd be in and out. -5 stars for the wait time, almost 4 hours for oil change and brakes. More

by pjduvall
Service Time
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Toyota of Lancaster responded

Thank you for your honest feedback and for giving our advisor the 5 stars she deserves. I will be sure to share your feedback with our team so we can make the appropriate changes to make a better experience for our Loyal Toyota Customers

August 09, 2023

Very excited to take my truck to a dealership Very disappointed after a couple service visits Will not be returning to Toyota service center I Would like to speak to the person who sold the truck to More

by MDGUTIERREZ132
Recommend Dealer
No
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

August 09, 2023

We didn’t have a good experience we received an email that out car was ready 9:00 am we went to pick up in the afternoon it was at the parking lot with the rest of the cars.our Hybrid car was with the En More

by Acuramarina68@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember Name his Latino he seats close to the drive threw close to the tall desk stand on the right.
Aug 10, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

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