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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,934 Reviews

3,934 Reviews of Toyota of Lancaster - Service Center

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April 25, 2025

We have used Bill Wright Toyota for the last 15 years however we find ourselves in the Palmdale/ Lancaster area more these days, so we tried your service center for an oil change and simple service and p More

by podonnell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not retain
Apr 28, 2025 -

Toyota of Lancaster responded

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you have any further questions or comments please feel free to contact us (661) 952-2103.

April 25, 2025

They have done a great job with my car recall and made sure it was good to go. More

by gomez780
Recommend Dealer
Yes
Employees Worked With
Mauricio
Apr 28, 2025 -

Toyota of Lancaster responded

Thanks so much for your feedback. It makes our day hearing about how much our customers love the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you in our store again.

April 24, 2025

Great service and friendly personal. Has a snack and coffee service. Recommend and I keep on going here for service. More

by ELI.MORA96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

April 24, 2025

They pay attention to all details when we bring the car in for service. The service is always performed thoroughly and efficiently. All the folks who work there are helpful. We also love the lady at the sn More

by constancebrehm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our entire team!

April 24, 2025

Great service and friendly personal. Has a snack and coffee service. Recommend and I keep on going here for service. More

by ELI.MORA96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice in the future.

April 23, 2025

It was a little long but worth it. They are very respectful and they make sure you understand what work is going to be done to your car. More

by CLEARCRYSSCH
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Apr 23, 2025 -

Toyota of Lancaster responded

Thank you for the review! Your feedback is much appreciated and helps our team improve.

April 23, 2025

The service saw fast and everyone was so kind and courtesy Everyone was very helpful and informative More

by CLEARCRYSSCH
Recommend Dealer
Yes
Apr 23, 2025 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

April 21, 2025

I was disappointed at the mess of oil in my engine area. .... i was seeing smoke from it burning for a few days after the service More

by PADILLADIANA20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Toyota of Lancaster responded

We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at (661) 952-2103 so we can discuss your experience further.

April 20, 2025

Great service. Good communication. He was very attentive and he call because I needed new front brakes. More

by gaj29040
Recommend Dealer
Yes
Employees Worked With
Mauricio Orellana
Apr 21, 2025 -

Toyota of Lancaster responded

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

April 20, 2025

Friendly and good service every time I bring my car in for service, really like it here . More

by RUBY.SALGUERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal
Apr 21, 2025 -

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.