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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,011 Reviews
Call Service Center (661) 948-0731

4,011 Reviews of Toyota of Lancaster - Service Center

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June 24, 2025

Thanks for treating an old car as well as you would treat a new one. More

by csueshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Jun 25, 2025 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

June 23, 2025

Rude and sarcastic employee, I was being held by one associate trying to figure out if my visit that day was going to be complementary when another came up and got rude about it. I should’ve got his nam More

by LYSSALAMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Jun 23, 2025 -

Toyota of Lancaster responded

I’m sorry to hear about your experience. I appreciate you reaching out and am sorry to learn that our customer service has fallen short of the level you deserve. Thank you again for taking the time to share your feedback with me – we take all reviews seriously and will use them in our continuous improvement efforts!

June 21, 2025

Very professional environment,welcoming and friendly. accommodates my service needs when needed as a walk-in SHANNON and Doug are awesome and helpful when I come in for my service needs on my vehicle. More

by staciadelaney
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chanin Yescas
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Jun 23, 2025 -

Toyota of Lancaster responded

Your kind words about our service are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

June 20, 2025

Good technicians, but extremely slow. Over 3 hours for an old change with an appointment. More

by A guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Toyota of Lancaster responded

Thank you for your review. We're pleased to have been able to assist you, though it's clear we have areas to improve. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.

June 20, 2025

Staff was super friendly and helpful… completed the re-calls on my moms Toyota Corolla in a timely manner…overall great service… Thank you! More

by rusticorange77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Toyota of Lancaster responded

We’ve passed your wonderful review onto our team. Thanks so much for taking the time to leave a review. Our customer’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit one of our stores. Thanks for choosing us!

June 20, 2025

Excellent customer service tawnya was my favorite very polite together max and tawnya are a prefect team. More

by Bigjerry1904
Recommend Dealer
Yes
Employees Worked With
Max very professional and great customer service
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Jun 23, 2025 -

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

June 20, 2025

Joe Garcia took very good care of me. He’s been servicing my car for many years. He sees that everything is taken care of. More

by inaray678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
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Jun 23, 2025 -

Toyota of Lancaster responded

We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you. We’re looking forward to making your day once more when you next visit.

June 18, 2025

Excellent service from beginning to ending. Waiting was over one hour and half, but adequate. More

by rd93560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
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Jun 18, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

June 17, 2025

Definitely excellent service and I highly recommend anyone to experience it like I did. Absolutely fantastic seeing the salesman work vigorously as well the rest of the staff. More

by cr3142571
Recommend Dealer
Yes
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Jun 17, 2025 -

Toyota of Lancaster responded

Thank you so much for your positive review! We're so glad to hear that you had a great experience with us.

June 17, 2025

They were very professional and did a great job keeping me updated. Took excellent care of me ! More

by USAIRFORCE222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

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