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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,020 Reviews

4,020 Reviews of Toyota of Lancaster - Service Center

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June 17, 2025

Definitely excellent service and I highly recommend anyone to experience it like I did. Absolutely fantastic seeing the salesman work vigorously as well the rest of the staff. More

by cr3142571
Recommend Dealer
Yes
Jun 17, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to leave such a wonderful review! We're thrilled to know you had a great experience with us.

June 16, 2025

Great customer service; well taken care of. Gabriel had great work ethic and knows how to do his profession. More

by Hugoreyes95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Jun 17, 2025 -

Toyota of Lancaster responded

Your kind words about our customer service are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

June 13, 2025

I come from Sunland Tujunga- I’ve been to other Toyota dealerships and your service advisor Joe Garcia- is very good at explaining any maintenance that may need to be applied to my truck . Thank you f More

by JWLIBRA558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Jun 17, 2025 -

Toyota of Lancaster responded

We appreciate your kind words. It's fantastic to know you had a great experience with us. Your satisfaction is our top priority!

June 13, 2025

Chanin is absolutely amazing. She leads with empathy and transparency and ensures her customers are taken care of. I have been a loyal customer because of her. Even before she bec More

by ricad82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Toyota of Lancaster responded

Thanks for your great review of our service. We’ve passed your kind words on to our team. The team are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in future, we value our customer’s feedback for helping us to keep improving.

June 13, 2025

Very good a good comunicativo n with the guy that received my car. He called me on time. More

by hmgamiz84
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to share your positive experience. We're dedicated to providing the best service, and your feedback motivates us.

June 12, 2025

The service may or may not have been completed as described. They said to service my air cleaner which I replaced in March and which hadn’t been replaced in the year and a half before then. Said th More

by mightymom1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eduardo and some blonde woman
Jun 12, 2025 -

Toyota of Lancaster responded

I'm sorry to hear about your experience. This is not how we typically run our business. We would like the opportunity to talk and investigate your feedback. You can reach out to us at (661) 952-2103.

June 11, 2025

Feels like the service center is always too busy. Feels like the service center should be more attentive. For the most part I have experienced good vehicle service. More

by DWIGHT_RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Toyota of Lancaster responded

Thank you for your review. We're pleased to have been able to assist you, though it's clear we have areas to improve. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.

June 11, 2025

Customer service is good people are nice does take long time though shouldn't take an oil change 2.5 hours More

by PAULMIRACLE222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 17, 2025 -

Toyota of Lancaster responded

We're pleased to have been able to assist you, though it's clear we have areas to improve. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.

June 10, 2025

Quick and professional service with maintenance, employees were kind and informative. Would use this service again :) More

by george@georgestebbins.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Jun 10, 2025 -

Toyota of Lancaster responded

Thank you for your glowing review! We're thrilled to hear you enjoyed our service. We can't wait to welcome you back soon!

June 10, 2025

My service advisor , Nancy Rojo , was very helpful and accommodating. Service center runs smoothly and is staffed well during the day — busy More

by Nimmidharma
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Rojo
Jun 10, 2025 -

Toyota of Lancaster responded

We appreciate your kind words. It's fantastic to know you had a great experience with us. Your satisfaction is our top priority!

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