Toyota of Lancaster - Service Center

Lack of communication between your workers and with me resulted in my initial dissatisfaction. Your top service people were unable to diagnose my problem. I realize the difficulties involved with an i resulted in my initial dissatisfaction. Your top service people were unable to diagnose my problem. I realize the difficulties involved with an intermittent problem but you are the dealership and I expected more than ‘ we don’t know’. Even had you been able to fix the problem I still would not return for further repairs. Aside from the mechanics, the rest of the people I encountered, even very briefly, I found to be not very friendly or not efficient at their jobs. Your dealership seems to be part of the general downturn in workers attitudes toward their jobs , something we are seeing across the board in all industries. There are a few businesses where the workers are smiling and seem genuinely concerned with providing a good experience for their customers and no doubt their bosses as well. In n Out comes to mind. As a business owner I would want to know how I could instill that work ethic in my company. Good luck More

Took my car for a routine maintenance service, The staff was professional and friendly, they explained everything clearly. I appreciate the attention to detail and I highly recommend Toyota of Lancaster! T was professional and friendly, they explained everything clearly. I appreciate the attention to detail and I highly recommend Toyota of Lancaster! Thank you, OC More

The staff is very professional and I was able to get in out in very reasonable time out in very reasonable time More

Excellent customer service as usual if you have any problems or need questions answered, they’ll find it for you very pleased with the service department problems or need questions answered, they’ll find it for you very pleased with the service department More

I had a very good experience at Toyota of Lancaster. Michael was very helpful he made sure I was attended to very well. He offered me a loaner car since my car was going to there over night, but my wife Michael was very helpful he made sure I was attended to very well. He offered me a loaner car since my car was going to there over night, but my wife was there to pick me up. Thank you very much. Henry J, Morales More

Most everything was good, a place to sit or more places to sit would be nice. to sit would be nice. More

I had my first service done at Lancaster Toyota with my new car. Joe Garcia was my service advisor and he was very helpful in answering my questions. I appreciated his professionalism and knowledge of my s new car. Joe Garcia was my service advisor and he was very helpful in answering my questions. I appreciated his professionalism and knowledge of my service request. Keep up the great work Joe! More

Great customer service and communication. Fast and efficient. Answered my questions and concerns. Will return Fast and efficient. Answered my questions and concerns. Will return More

Buenos atención y sobre todo atencion por eso confío en toyota es la número 1 toyota es la número 1 More

Service was excellent, curious, kind and knowledgeable. Service was fast, and all my issues were addressed Service was fast, and all my issues were addressed More