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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,945 Reviews

3,945 Reviews of Toyota of Lancaster - Service Center

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September 25, 2024

Very clean and professional. Turns out my recall did not apply to my vehicle. The service guys were amazing anyway. I will go back from now on. My first time there More

by Knop ranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

September 24, 2024

The best service center . It’s one of the reasons I bought a Toyota from Lancaster More

by tralitsi3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

September 24, 2024

I enjoy the convenience of the late schedule; since there is no shuttle service available, being able to drop off and pick up the vehicle at late hours is very helpful. I was able to drop my vehicle off arou More

by benjamin melendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

September 24, 2024

There was a few misshaps with my car but in the end they did a great job fixing it and getting the service done. I haven't taken my car there for years and they are always helpful and friendly. More

by Melanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

September 24, 2024

Always great service. Won't take my car anywhere but here. Chanin the service manager always available to answer questions. More

by lauriek20.04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Chanin Yescas receives the recognition he deserves. Thank you again and have a great day!

September 24, 2024

First impression was positive. Easy and quick drop off. Comfortable waiting area and reasonable wait for services. More

by Sally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hachey
Sep 24, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

September 24, 2024

Prompt service, clean waiting area, friendly staff. I have been using and will continue to use Toyota of Lancaster for the foreseeable future More

by JDOUGLASS1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

September 24, 2024

Awesome staff! !! Great service !!!!! Highly recommended and would definitely bring my vehicle back. Thanks Toyota of Lancaster. More

by rr1985rr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2024

Not very good customer service. No loaners, no shuttles, no car wash. No recommendations for my vehicle. More

by NINAALVIZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

September 23, 2024

Toyota of Lancaster is a a good dealership. They are very attentive to a customer needs and wants. The service department is courteous and efficient. A wonderful experience More

by COUNCILD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Gawellek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Toyota of Lancaster responded

We're so grateful for your review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

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