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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,003 Reviews
Call Service Center (661) 948-0731

4,003 Reviews of Toyota of Lancaster - Service Center

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August 18, 2024

I haven’t been looking for a truck in over a year and you guys have great customer service thank you guys More

by JESSE.CHAVEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 18, 2024

The phone receptionist was very good, and the service was done satisfactorily. However, I never saw the service representative. I had a question about what service was actually performed because the descript More

by Jane D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Toyota of Lancaster responded

We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can get any questions you may have answered.

August 18, 2024

The service and safe are so kind, I will always come back they are kinnd More

by fgonzales52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Toyota of Lancaster responded

Your kind words about are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to serve you again! Thanks for choosing us!

August 18, 2024

Very good and profesional service all time all personal nice and profesional sale a service More

by WALTERBALLENA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

August 18, 2024

I took my car for the service and they forgot to put windshield wiper fluid and put the interior Filter in right. More

by nngerlonnie52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
U.B. Dominguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. Please call if you'd like to stop in so we can make the necessary corrections.

August 18, 2024

Very professional and informative. Best customer service I’ve ever received anywhere. Very satisfied with how everything went. No stress no nothing to worry about just smooth. More

by LUIS.ALF.GARAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max ciotti
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Aug 19, 2024 -

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review,. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

August 17, 2024

In for an oil change and tire rotation on my 2019 Tundra with 192K miles. Guatalvo got me in/out on time - no problems! More

by ECBERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Toyota of Lancaster responded

Thanks for the 5-star review. You made our day! We look forward to making your day again real soon.

August 17, 2024

I love going to toyota lancaster for car service, the staff are super friendly, specifically Thania. She is always so attractive and helpful. 100 🌟 for Thania. More

by HERNANDEZSTE16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thania
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Aug 19, 2024 -

Toyota of Lancaster responded

We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.

August 16, 2024

My jeep is the same they don’t fix anything bad service they keep my car for two weeks More

by FUENTESJENNY21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chanin Yescas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 15, 2024

I have been a Toyota customer for over 25 years. It is imperative for me as customer to have a great service after the purchase of a new vehicle. Unfortunately, Toyota of Lancaster service divisio More

by larobles1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. Please feel free to contact us directly so we can discuss your experience further.

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