Toyota of Naperville

Best car experience I have ever had I have never been a car person and that is partly because I hated the process of buying a car. I literally kept my car 15 years because I hated the w I have never been a car person and that is partly because I hated the process of buying a car. I literally kept my car 15 years because I hated the whole process. We'll let me say I had the BEST experience with Dave Zidlicky. He was actually one of the nicest salesman I have ever met. Dave if you are reading this please don't retire !! You just were excellent!!! I love my new Corolla. No buyers remorse here. I feel so lucky the process went so smooth.. Thank You sooooooo much:). More

Great experience, no pressure, nice folks! We looked multiple times before we decided on a vehicle and very much appreciated our salesmen's patience. Nice dealership with good professional sale We looked multiple times before we decided on a vehicle and very much appreciated our salesmen's patience. Nice dealership with good professional sales staff. More

Respectful and fast Very professional straight to the point he lisend to us and we feel very grateful and happy. I will highly recommend this Toyota dealer and Blas Cielo Very professional straight to the point he lisend to us and we feel very grateful and happy. I will highly recommend this Toyota dealer and Blas Cielo More

Headaches but they made it right in the end. Spoke with Shannon several times regarding a "new" car of theirs. I had gotten a quote over the Internet and called her a few times to verify all the Spoke with Shannon several times regarding a "new" car of theirs. I had gotten a quote over the Internet and called her a few times to verify all the details as the dealership is 3 hours from my house. She verified that the odometer reading was 2 miles. There was another car identical in every way except the type of floor mats. Somehow the quote on that one was $375 higher. I asked why? Are you sure that the cheaper one wasn't a demo or loaner or something? She assured me that no, it was just the floor mats that were different but BOTH cars only had 1-2 miles on them. I paid a deposit on the lower priced car to hold it until I could come purchase it the next day. I took her suggestion and even made an appointment to deal with a sales manager the following day to expedite things. She said he or she would have all of our info and that it should be a fast process. I showed up on time but the receptionist had no record of any appointment and just called over a salesman to help us. We had to explain everything to him. He was rude. He had to track down which car we had paid the deposit on. Finally, he brought the car we'd paid the deposit on out for us to test drive. We drove it, liked it and were ready to buy at our previously agreed upon price. As we were signing papers we noticed the mileage was actually almost 500 miles! Turns out this car was a loaner for the Big 10 Tournament. They offered us nothing! Not even an apology. The dealership was getting ready to close, we'd come all this way, needed a new car so we bought it. Shannon was gone for the night but I left her several messages. She has not returned any of them to offer an apology or any sort of compensation for her lie. I will be filing my complaint with Toyota Corporate. Update...when her manager,Tom Gregg, found out all we'd been through he immediately called and apologized for our troubles. He was professional and very kind. He offered us fair compensation. While I would never want to buy a car via Shannon again, I would return to this dealership because they have competitive pricing, a huge inventory and in the end they (at least the management) want to make their customers happy. More

Good purchasing experience. Very professional and low-pressure. It took a couple of days to find the car we wanted, but there was no added charge for the search or for transferr Very professional and low-pressure. It took a couple of days to find the car we wanted, but there was no added charge for the search or for transferring the car. All parts of the purchase went smoothly. The dealer honored all aspects of the Costco purchase program. More

No pressure! Great service! My experience started out with a test drive. Samantha Cosylion was my sales person. She answered all my questions and did not pressure at all. I wa My experience started out with a test drive. Samantha Cosylion was my sales person. She answered all my questions and did not pressure at all. I was looking for a car for my daughter and so also test drove a used car that Toyota had. Again Sam was great and answered all my questions. Two weeks later I decided to lease a Camry because I feel Toyota makes a good car and this dealership was not into high pressure sales. Sam was patient and understanding. Toyota of Naperville was great. All the paperwork was done and before I knew it the keys were in my hand And Sam even programmed my Bluetooth! Great job Toyota of Naperville! I love my Camry! More

Great buying experience My brother and I had a great buying experience at this dealership, from start to finish. All employees that we met that day were very professional, c My brother and I had a great buying experience at this dealership, from start to finish. All employees that we met that day were very professional, courteous, and made us feel at ease throughout the whole buying process. We definitely recommend this dealership to our family and friends and will do business with them again. More

New car purchase This is the second Toyota we have purchased from Toyota of Naperville. We had a great sale person ( Justin buck ) who treated us like family. We do al This is the second Toyota we have purchased from Toyota of Naperville. We had a great sale person ( Justin buck ) who treated us like family. We do all of our service with then because the job is done right the first time at a fair price. We have recommended Toyota of Naperville and Justin buck to several friends. More

Excellent Purchasing Experience Before my visit to your dealership, I bought another new vehicle from a dealer the previous month. When all was said and done, I was very comfortable Before my visit to your dealership, I bought another new vehicle from a dealer the previous month. When all was said and done, I was very comfortable with my purchase price, the negotiations and the fact I new much more about the vehicle and after market selections that I made. This was an extremely different from my experience with the other dealership. Had there been any high pressure sales during any portion of the negotiations I would have walked out the door. Instead of pressure, both Tom and Jessica gave me a great insight into what I was purchasing and made recommendations based on my preferences. The whole process and the people involved made buying the Tundra more of a pleasure than something I've dreaded so much in the past. You've made me a return customer for sure. Thanks again to all the people involved. Bob Wilson More

No Pressure Great group of people who knew the product extremely well and got us what we wanted with no pressure, tricks or jimmicks. Great over-all experience. Great group of people who knew the product extremely well and got us what we wanted with no pressure, tricks or jimmicks. Great over-all experience. More